Pics not loading

quote:

Originally posted by avondiva98:
Hello all! I just joined up on this last night and am still getting used to it....I'm trying to list my first item and can't get the picture to load. Now, I'm a novice so have patience...I go to the upload select an image (I have Kodak easyshare) and send the image to my documents. From there I click on to open it and nothing....how do I get my picture up? I don't know how to put it in a folder because I can't get it to do anything....can someone please help me step by step and remember I'm really new at this....

Me again - funny thing - I went to Ebay to post there - took me all of 3 min to get the same item that has taken me 5 hrs and still not posted here....please tell me this is unusual because I'm pretty disappointed right now after all my hard work and NOTHING!

quote:

Originally posted by avondiva98:

quote:

Originally posted by avondiva98:
Hello all! I just joined up on this last night and am still getting used to it....I'm trying to list my first item and can't get the picture to load. Now, I'm a novice so have patience...I go to the upload select an image (I have Kodak easyshare) and send the image to my documents. From there I click on to open it and nothing....how do I get my picture up? I don't know how to put it in a folder because I can't get it to do anything....can someone please help me step by step and remember I'm really new at this....

Me again - funny thing - I went to Ebay to post there - took me all of 3 min to get the same item that has taken me 5 hrs and still not posted here....please tell me this is unusual because I'm pretty disappointed right now after all my hard work and NOTHING!

Don't feel bad. I have been trying all day with Auctiva. I had the same problem last week and I got in touch with them and they told me to re size, which I didn't do. It finally came back up.
I have had desperate times when Auctiva wouldn't go thru and would go back to ebay to list, but I hate to pay the extra fees.
familyboutique

It is 6:00pm pacific time and I CANNOT load pics, meaning, I CANNOT list! This sucks!

so I'm not the only one that can't load pictures! all this time I thought I was doing something wrong....how can we let the powers that be know there is a problem?

hi all just to say my pics not loading either, been trying all morning, hope this gets sorted soon. i have tried new pics and old ones which have originally uploaded fine so must be auctiva problem- alas must wait for the powers that be!.

Hi Community,

We just installed a new web server yesterday afternoon, which we hope will resolve the image uploading problems that many of you have reported in this thread. If you continue receive "Failed" messages when uploading your images, please contact our customer support team using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike

Hi Community,

Update - While we hoped that installing the new hardware I mentioned in my last post would resolve the problem many of you are experiencing uploading images, it has become apparent more work still needs to be done to get to the bottom of this. Our technical team is aware that a subset of our users is having trouble uploading images and resolving this problem once and for all is our first priority at the moment.

I will update this thread when I have some additional information on this subject to share. In the mean time, your patience and understanding are greatly appreciated.

-Mike

Hi Communiity,

Update - It appears the issue discussed in this thread is primarily causing many attempts to upload images that are larger than 1 MB in size to result in "Failed" messages. We are going to be replacing the current images uploader on our site with new ones that will support larger file sizes over the next couple months but, until then, you will need to make sure the images you are uploading into Auctiva are smaller than 1 MB in order to upload them successfully.

You can check the size of a given image file by right-clicking on that image file and selecting the "Properties" option. If you find that they are larger than 1 MB, you will have to resize them to less than 1 MB before you will be able to upload them successfully. If you are using a digital camera to take your photos, I recommend reducing the resolution in your digital camera picture configuration.

If you find that the images you are trying to upload are larger than 1 MB and you are still unable to upload them, please contact our customer support team using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike

My pictures are all under 1MB, and they won't upload! I've changed nothing on my camera, nothing on my computer! This really sucks! I've never had a problem before!