pictures not showing up in gallery after relisting

valariernMember

Hi,
Very new to Auctiva, but I learn quick. I had already listed and re-listed through Auctiva before listening to the webinar. There, they told me to re-list from the closed list. After doing so, my pictures of those re-listings are not showing up in my scroll gallery on Ebay, nor showing up in my active listings.
What do I do to get my pictures back up in the scroll gallery?

1/9/134:59 AM

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Original Post

auctivamikedAuctiva Customer Support Manager

Hi Valariern,

Thanks for contributing to our forum. I am not aware of any current technical issues that would explain why an image for this relisted item may not have shown up in your scrolling gallery automatically, so we would need to look into this further to determine what happened with this item.

If you are still in need of assistance with this issue, please contact our Customer Support team by mousing over the “Help” tab and selecting the “File Support Case” option and we will do our best to help you out.

-Mike

1/9/1311:45 AM

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