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20 replies

please help

D diane118Member
hi i am new to auctiva i have just posted my first listing and when i viewed my listing on ebay my pictures dont display i use firefox my son had a look on his computer on firefox and he could see my picture alright i can see my picture if i use IE to view my listing but not my firefox also i could only do listings with picture that show up in Auctiva when i was working on my listing ready to [post on ebay if i was using it on IE as when i was working on them in my firefox i could not see any pictures.

I have been in the tools options content ect to see if auctiva was blocked there but it wasnt. What do i try now please thanks Diane
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D dannoMember
Hi Diane,

Can you post the eBay listing number with problem pics to the Forum.

It does sound like a settings or caching problem with Firefox. Which version of Firefox are you running (do Help - About on the Firefox toolbar to check)? Is it just your pictures being blocked or are other Auctiva member pictures blocked? Have you tried clearing the Firefox cache (do Tools - Clear Private Data )?

Danno
D dannoMember
That's good. When you are able to see both pictures (old and new post test), the problem is solved.

You stated you checked for content blocks. Please check the Options - Content tab again and see if "Load images automatically" is checked and if the Exceptions tab at right of the option has any Exceptions (especially for a block of the auctiva.com sites).

Danno
D dannoMember
Hmmm....this one is puzzling. Confused

I'm assuming that IE7 and Firefox are on the same computer and Operating System install.

Let's try to specifically ALLOW the site. Under the Content tab use Exceptions button for "Load images Automatically" and add auctiva.com as an "Allow" site.

Did you have any virus problems with Auctiva from a few weeks back, when the site was hacked?

Danno
D dannoMember
You stated your son's computer running the Firefox browser was able to see the pictures. Is that computer in the same household and using the same Internet access device(s), like a home firewall router?

Did you install any new products, and/or any updates or Add-ons for Firefox since the point where pictures were working?

I'm almost at the point of suggesting you uninstall Firefox and reinstall. I hate making the suggestion, but it does appear to be isolated to just the one computer and only the one browser.

Danno
T tchohkiMember
I was having similar issues this week with eBay, Auctiva, and Firefox (and Safari) - I'm on mac. I rebooted every piece in my system. Wireless Router, modem, computer, cleared cache, everything. It's now working fine. I can see your kewpie doll pics in each source.

I know, it's frustrating. Is your son connected to the modem and your computer wireless?

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