Hi pettle,
Thanks for posting your question here. I am not aware of any technical problems on our side of things that would account for the behavior you have described so I suspect that there is either a conflict between something on your side (most likely related to your browser) and our system or that you are entering some code into the description editor that it cannot process.
If you are still experiencing this problem, the first thing I recommend trying that may resolve the problem for you is to clear your browser cache and then close and reopen your browser, which can be done via the following process in the latest versions of Internet Explorer and Firefox:
Internet Explorer 9.0:
Select "Internet Options" from the "Tools" menu (has an icon that looks like a gear and it in the upper right corner) within Internet Explorer. Then, under the "General" tab, click the "Delete" button in the "Browsing History" section.
On the ensuing pop up window, make sure "Temporary Internet Files" and "Cookies" are selected and click the "Delete" button below.
Once this process has been completed, close and re-open your Internet Explorer web browser for the changes to take effect. Also, please ensure that only one browser window is open when you are doing this or your cache may not empty properly.
Firefox 4+:
Click on the "Firefox" menu button at the top left of the browser and then mouse over the "History" menu on the right side of the resulting pop up menu. Click on "Clear recent History..." and ensure the boxes next to "cache" and "cookies" are checked, then click the "Clear Now" button.
Also, please ensure that only one browser window is open when you are doing this or your cache may not empty properly.
If you continue to encounter the same problem after clearing your browser cache, please contact our customer support team by mousing over the "Help" tab within your account and then selecting the "File Support Case" option and we will be happy to continue working on this with you.
-Mike
