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First of all, let me say that I filed a support request yesterday morning. Auctiva Support has offered a couple of suggestions but I have not heard back in almost 24 hours and I need some suggestions.

I listed several items on Monday night, April 14 with no problems. When I started working Tuesday, Auctiva was doing an upgrade. Ever since the upgrade, my browser keeps freezing when I try to open a saved listing. It never fully loads. I have to use Task Manager to shut down the browser. I have been able to access a small amount of my listings but when I try to select an image that window freezes.

I have been using Auctiva extensively for nearly two years and have never had a problem like this.

Before I filed the support request, I did the usual suggestions, cleared the cache, deleted cookies, signed out/in, rebooted and tried Firefox. No success. I tried on all three of my computers as well as my next door neighbor's two computers with no success.

Any suggestions would be greatly appreciated.
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Last night, Support had me run HijackThis and send them the logfile. Mike got back with me and said everything looked fine with the possible exception of my eBay toolbar. I only have this toolbar on one of the five computers that I tried, but I disabled it anyways with no success.

Here is another portion of the message-

"We have also become aware that a few of our users are experiencing similar sounding freezing, and we are currently investigating the source of this problem. Customers who are affected by this specific problem are receiving memory errors when they experience trouble with pages loading. When you encounter this problem, are any error messages displayed in pop-up windows or along the bottom of your browser? If so, what message(s) do you see?"

I am getting the error messages for out of memory. I am making a list and forwarding it to Support.

If you are having this problem as well, file a support request so they do not think I'm crazy and we can all get back to work!

Chris

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