So I decided to do my first payout of a couple consignors I have and on the first one, while it does show (1) item on the "Manage Consignment Accounts" page, when I click the "payout" link, the item is not there.

On another on, there are (2) item on the "Manage Consignment Accounts" page, when I click the "payout" link, there is only (1) showing.

Any ideas?
Original Post
Hi Mark76,

The "Final Value Fees" section of a given payout report should typically populate automatically within about 4-6 hours of when the listing ends. However, the "Paypal Fee" field cannot be populated automatically because that information is not available through the eBay/Paypal API.

If you find that the "Final Value Fee" fields of your payout reports are not populating automatically as I have described above, please file a support request using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike
Hi Community,

Only items that are specified as consignment items when they are listed and have sold will show up when the "Create Payout Report" option is selected for a given cosignor. It is not currently possible to add listings that were not listed as consignors to a given consignor, nor is it possible to restore items that have been deleted from a consignor to that consignor, but we may add those capabilities in the future.

Any additional questions or concerns? Please file a support request using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike
Hi donnapie,

I looked through our support case records and, assuming your Auctiva username is the same as your forum display name, I was unable to find record of any recent support requests associated with your username.

To receive assistance with the issue you are encountering, please contact our customer support team using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike
quote:
Problems with payouts

I sure feel for you, these guys are really bad for paying people, just don't deposit another dime with them and go with the ones that are legit here on this site and you will be fine. These guys are SBR are very good at what they do and they do their best.

Regards....
Rocky
_________________________________________________________________
pass random drug test | pass a saliva drug test | Online Stock Broker | marbella luxury hotels

Add Reply

Likes (0)
Copyright © 1999-2018 Auctiva.com. All rights reserved.
×
×
×
×