Problems with profiles

Well, it may be a problem with navigation after all. I just discovered that if I go to "seller details" it's all there. Why on earth is stuff so often located in more than one place?

So now I don't have it under profiles, but I do have it under seller details. Does that mean I don't *need* the profiles?

And now I have to recreate all that information for the store, right?

When I see these structural problems, I have to wonder if this site is being run by too small a team, and whether it's going to crash and burn at some point, taking all our data with it.

Sorry for seeming so negative. I don't mean to be. Once I get this figured out, I'll be more helpful than b**chy, I promise.

Ok, one more post.

[breathe...]

See, this is what I'm talking about. I click on the green tab called "profiles." Then I click on the tab that says "Seller Details" and they are BLANK. But oh, I remember that auctiva is very weird, so I decide to try something new.

I go back to the green tab that says "profiles" and then instead of clicking the green "seller details" tab, I go down on the page and click "Manage Seller Details." Ahhhh... When I do this they are there again.

Surely it can't be just me? I haven't seen anybody else talk about this on the forum, but I can't figure out why?! I feel like I'm in the twilight zone every time I come here!

Hi Angela -

So a Seller Details profile is not quite the same as the rest of our profiles because you must be using a template on your listing to show Seller Details. The option to add your Seller Details profile to your listing becomes available (to the right of the template) once you pick a template for your listing, otherwise the option is greyed out.

You can create your Seller Details and add it to a Master profile as long as you use a template on your Master profile. Keep in mind that Master will then have the template you are using in the Master each time you use that profile. You can choose another template after you load the Master without disturbing the rest of the information.

The Seller Detail link in the secondary navigation on the Profiles tab is for creating new seller details profiles. You said you found where to manage the Seller Details profiles you have already created.

Did you check out our FAQ section? If you have questions, it can be helpful to look there and see if we have answered your questions already.
http://www.auctiva.com/free_auction_software_help/help.aspx

Please let me know if you need more help!

Cara

Thanks very much! I appreciate the details.

I expect it will all come together. I gotta say, though, I'd suggest having creating and editing better linked. Ok, I'm shutting up now. No more whining (for a while)

Angela

Speaking of seller profiles, I wanted to make a new one changing only part of the information, I did this and gave it a new name. Then discovered that my original one was gone and only the newly changed one was there.

Might be something to think about in the new version to have a save as option.

Thanks
Allen

Hi Allen,

I too feel that a "Save as New" option on the profile revision page would serve as a useful tool for many users. You may want to make a post of this nature in the suggestions section of our community forum, so it will be viewed by our developers when they are looking for ideas of new feature additions.

-Mike