Hi crazymom,
Thanks for contributing to our forum. The status that is displayed next to this item on the Sales page within your Auctiva account will not cause you any problems when you relist this product, so you do not need to change this status before relisting the item.
We do not currently offer any functionality that would allow you to mark the transaction as “cancelled” on your Sales page, but you could potentially delete the sales record from this section of your Auctiva account if you would like.
If you would prefer to delete this transaction such that it no longer looks like you are expecting payment for it, you can do so by checking the box next to the item on your Auctiva Sales page and then clicking the “Delete” button on that page.
I hope this helps. If you need any further assistance with your account, please feel free to contact our customer support team by mousing over the “Help” tab within your account and selecting the “File Support Case” option.
-Mike
