Reason for slow Auctiva...

so in the mean time, our ebay auctions look like crap, pics load slow or not at all and we can't create new listings?

This is for Cabbage Rose:
"Feel free not to use it" is not exactly the way to win over your customers, whether it's a free site or not. Thanks so much for showing what Auctiva thinks about the people who use it.

quote:

Originally posted by Cabbage Rose:
feel free not to use it.

What the heck??? I have pictures loaded into Auctiva that I CAN'T access, listings that WON'T launch...trust me, I don't WANT to use it at this point, but what else can I do? I can't even get the HTML from my listings, as that refuses to load for me.

they put an alert up a while ago. Not sure when, because I tried to click on it several times and the alert wouldn't load.

Like I said yesterday it would be laughable if it wasn't so pathetic.

good evening kids....i am not new to ebay or auctiva, but have not done listings for a while and was happy that auctiva started picking up speed in the listing process a couple of months ago....i am new to this auctiva community as of about 3 minutes ago....are they positive about the ten days for it to be up to normal speed (what ever that is...) I like many things about auctiva, but this is not what they say they can do....does anyone think they should remove the joyous happy testimonials that are extremely deceptive? ( oops, sorry for those out loud thoughts...) can someone in a very short reply summize the situation for this new one on the block....thanks in advance. ( i, too was looking forward to having 10 or 15 listings up today....and i am slow to begin with...)

Hey, I was just the messenger...I didn't write it! Yes, I do think that "feel free not to use it" was not the best communication for us to read. It was a bit abrupt and uncaring, especially since we have been waiting for so long. But at least we have an idea of what is taking place and at least Auctiva has posted an alert (my suggestion to them). One thing I will be trying to do is get all of my Sunday listings done no later than Friday morning. Hope that helps with my frustration.

Hi Community,

Sorry folks....I acknowledge that "feel free to not use it" was not the best word choice for this communication.

-Mike

Apology accepted, but own up, Mike. You meant what you said. You would not be human to be able to smile at all the disatisfaction and complaints.

Try This...use a different browser. I have all the problems others have with posting...yesterday was absolutely the worse. Anyway. I have an aol account and use their browser. I was on another website and it was worse than this one for loading. It would freeze up letter by letter and make my computer freeze up. I check out another site in another window and no problem. I contacted their tech support and they suggested using Internet Explorer. Sure enough their website worked fine. They suggested Firefox because I noted that IE allows too many popups. I have been using Firefox and been bopping around auctiva this entire evening. Firefox can be downloaded to your desktop (www.firefox.com) and has more security measures. So try using a different browser. I haven't yet tested uploading pictures, but I have been booted out once, no freezing, no slow loads...no problems!

I feel the 'bopping' may be because things seem to have improved a little since Sunday anyway,at least from the UK end. When things were really bad on Sunday, I tried both Firefox and IE, but it made no difference. If things are less fraught this coming weekend, we will know that the temporary fixes are working. Thankfully there is now a warning on the home page that delays are to be expected .
Keep up the good work Auctiva guys,we know you are trying as hard as you can to sort things out. Just keep telling us how you are doing! I for one, will certainly be sticking around to see if things improve. If everyone else has jumped ship, that will be all the faster for the rest of us!

Well, I just downloaded the browser from Firefox & holy smokes, IT IS FASTER than Internet Explorer & Netscape!! Even brought up my images fast. I haven't tried listing yet, so we shall see. I'll let you know if it's thumbs up or down because I, too, have lots to list & time is $$ for me & don't want to waste it while Auctiva is fixing the problem--in the meantime, I'll use TurboLister for now. Thanks--Cora