Skip to main content

Hi everyone! Can someone help me? I am receiving an API warning when I try to list with calculated shipping. The warning says, "Shipping discount profile provided is not active, please specify a valid shipping discount profile." I thought my shipping profiles were both active and valid. I'm not sure what I may be doing wrong. Don't want to list anything else until I get this figured out. Please help!
Original Post

Replies sorted oldest to newest

Hi imalien2,

Thanks for posting your question here. I looked into the situation you described a bit and it appears that this API warning was returned because the shipping discount profiles details stored for your Auctiva account are out of date, so you should just need to update them within Auctiva to avoid encountering this problem with future listings.

In order to update your Auctiva account to pick up your current eBay shipping discount profiles, just mouse over the “My Account” tab within your account, select the “Acct Preferences” option under “Settings”, and then click the “Update Combined Shipping Discount Profiles From eBay” button on the ensuing page.

I hope this helps. If you need any further assistance with your account, please feel free to contact our customer support team by mousing over the “Help” tab within your account and selecting the “File Support Case” option.

-Mike

Add Reply

Copyright © 1999-2018 Auctiva.com. All rights reserved.
×
×
×
×
Link copied to your clipboard.
×