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Attempting to relist purse under ebay new change system. I type in Color and put multi-color, when I do next box is blank. Ebay requires this field so have to have it.

Same problem in this category: Clothing, Shoes & Accessories > Women's Clothing > Coats & Jackets

I did do the cookies, cache bit and it still exists. NOW, IF I put in say black the box comes up. Problem only seems to exist so far for me in Multi-Color.

Anyone??? Help please or IF someone could try one and see if it is same for them would appreciate it.

Thanks
Vickie
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Hi- shucks accidentally deleted my last post of July 3rd on this. . sorry ya'll. . .


However, UPDATE this was reported on July 2nd and still has not been fixed. You can't list purses with multiple variations and put in correct colors. Correct colors are necessary in order to show up properly in ebay searches. Plus ebay requires that box be filled in with something. It is a waste of time to put in one color and shade when it is not applicable plus effects search results in ebay not counting MY time to track ones that I need to go back on and then the time it costs me to re-do what has already been re-done.

Ebay REQUIRES we have listing in compliance with their new policies. I have listings ending and am attempting to fix them but without multiple variation shades working this is a problem.

Ebay says this is auctiva problem, auctiva says it is ebay issue??? I am in middle of this and find 14 days and no word back on it to be poor business.

I have filed customer support case and have been told they will contact me when additional information becomes available.

The jacket category I am just finding has been fixed, thanks auctiva for taking your time to let me know. Hate to sound rude, but was told I would be notified via support.

I now have a couple of cases that have been pending and can't get resolved. What in the world is going on???? Both of these requests are time consuming and the go arounds are temporary go arounds.

Thanks for input on when we can expect this to be fixed so we can comply with ebay policies?

Vickie
Last edited by lookandbuyme
I do not know why we would NOT want them even if ebay does not today require them, it helps in searches??? Plus, to me IF ebay offers it, then Auctiva should offer it. However, today they are not required but according to ebay they are going to start requiring it at some point (but they could be wrong). Plus, they have also said that if buyer puts in specifics for items they are looking for and that is not filled in the item will not show up in search.

Would be great to have option of being able to put in since ebay offers it auctiva should also. Plus, I really only want to fix listings once and would love to use this also. Anything that helps in searches helps business as far as I can tell.

Auctiva said they are working on fix for this.
Last edited by lookandbuyme

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