Where can I say no returns in my profiles. Checkout profile only allows returns accepted
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Hi Jude,
In order to select whether or not you accept returns, you just need to select the desired option from the "Return Policy" drop-down menu in the "Checkout Options" section of the Auctiva listing creation page. If you are only seeing the option to accept returns, it most likely means that eBay requires returns to be accepted in that category.
If you are able to choose "Returns Not Accepted" when listing in that category using eBay's "Sell your Item" form but cannot do so when using Auctiva, that is something we would need to look into further.
If that is the case, please contact our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx
-Mike
In order to select whether or not you accept returns, you just need to select the desired option from the "Return Policy" drop-down menu in the "Checkout Options" section of the Auctiva listing creation page. If you are only seeing the option to accept returns, it most likely means that eBay requires returns to be accepted in that category.
If you are able to choose "Returns Not Accepted" when listing in that category using eBay's "Sell your Item" form but cannot do so when using Auctiva, that is something we would need to look into further.
If that is the case, please contact our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx
-Mike
To Auctiva Mike
Thank you for your reply. It would appear that ebay does require a return option in the category in which I'm listing. Thanks for the explanation
Cheers
Jude
Thank you for your reply. It would appear that ebay does require a return option in the category in which I'm listing. Thanks for the explanation
Cheers
Jude