At first I thought it just doesn't work under certain category and now I found it's not working in some other categories too... I want to post my listing asap. Can anyone help? Thanks so much!
Sammy.
Original Post
Replies sorted oldest to newest
Hi sammy109,
We are planning on conducting a category update today that we suspect will resolve this problem. If this problem continues after the category update is complete, we will have to look into what else may need to be done to resolve the problem. This issue is affecting multiple categories but they all seem to be in the "Baby" section.
I will revisit this thread to provide an update on this situation once the category update is complete.
In the mean time, the only workaround would be to post your items in a different category that does offer the return policy option and then move them to the desired category using eBay's "Revise your Item" form once they are active.
-Mike
We are planning on conducting a category update today that we suspect will resolve this problem. If this problem continues after the category update is complete, we will have to look into what else may need to be done to resolve the problem. This issue is affecting multiple categories but they all seem to be in the "Baby" section.
I will revisit this thread to provide an update on this situation once the category update is complete.
In the mean time, the only workaround would be to post your items in a different category that does offer the return policy option and then move them to the desired category using eBay's "Revise your Item" form once they are active.
-Mike
Thanks again... just an FYI...
I was trying to list my item under Home and Garden>xxx>Screwdriver sets.... and that doesn't work either.
I was trying to list my item under Home and Garden>xxx>Screwdriver sets.... and that doesn't work either.
Hi sammy109,
Thanks for the additional information. We just finished our category update but, unfortunately, it does not appear that has resolved the problem causing the return policy interface not to show up on these items as we had hoped. Our engineering team is going to look into this further and I'll keep you posted as additional information becomes available.
That being said, I am seeing the "Return Policy" drop down menu when I select category # 20769 (Screwdriver Sets) on the Auctiva lister page, so I don't think that category is affected in this manner. I recommend selecting a different category and then selecting that category again to see if that causes the "Return Policy" drop down menu to appear.
-Mike
Thanks for the additional information. We just finished our category update but, unfortunately, it does not appear that has resolved the problem causing the return policy interface not to show up on these items as we had hoped. Our engineering team is going to look into this further and I'll keep you posted as additional information becomes available.
That being said, I am seeing the "Return Policy" drop down menu when I select category # 20769 (Screwdriver Sets) on the Auctiva lister page, so I don't think that category is affected in this manner. I recommend selecting a different category and then selecting that category again to see if that causes the "Return Policy" drop down menu to appear.
-Mike
That works!
Thanks Mike... Please let me know when the "Baby" section is ready.
Thanks again!
Sammy
Thanks Mike... Please let me know when the "Baby" section is ready.
Thanks again!
Sammy
Hi sammy109,
We were just able to get the issue causing the return policy selection interface not to show up in the "Baby" categories resolved today so you should now be able to specify a return policy when listing those items through Auctiva once again.
- Mike
We were just able to get the issue causing the return policy selection interface not to show up in the "Baby" categories resolved today so you should now be able to specify a return policy when listing those items through Auctiva once again.
- Mike