Return Policy keep disappearing and auctiva keeps rejecting my posting to eBay...

Hi sammy109,

Thanks for helping to bring this issue to our attention. We have received some reports of this nature from a few other customers and are currently looking into why the return policy selection interface is not showing up for some categories in the "Baby" section on the eBay US site. It seems likely that eBay made some changes to those categories within the past week and that we will just have to conduct a category update to resolve the problem.

We're planning on running that category update tomorrow morning so hopefully this issue will be resolved then. If running the category update does not resolve the problem, we're going to have to look into what else may need to be done to make the return policy interface show up in those categories once again.

If you have any other questions regarding your account, please feel free to contact our customer support team using the form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

Thanks Mike!

Mike! I just found that the pull down menu of the return policy is not showing for my other listing as well. I was trying to post some tools under the home tools/ screwdriver sets and the same thing happened... please help... I would like to have my listings posted asap. Hopefully Auctiva can have these fix soon.

Thanks again.

Hi sammy109,

I am pleased to report that we have just been able to get the issue that was causing the return policy selection interface not to show up for these items, so you should now be able to specify a return policy when listing items in these categories through Auctiva once again.

-Mike