returns policy

Hi, I'm in the UK and I've been listing quite happily all day until about an hour ago when my listings wouldn't save and now if they do they too are coming up with the error about a Returns Policy and like you, there is no box to tick or enter info into...

What do we do now??????!!!!!!

Same problem here. I've filed a support case.

Hi Community,

Thanks for letting us know about this. The behavior you are seeing is occurring due to a known issue associated with our site update today and our engineering team is currently working to resolve it as soon as possible. We will be posting further updates on this issue on the following thread of our forum as additional information becomes available: https://community.auctiva.com/eve/forums?a=tpc&s=3496045...451029813#5451029813

-Mike

Hi Community,

Update - The issue that was causing the return policy selection interface has just been resolved, so you should now be able to enter return policies in your listings once again. We actually updated our return policy interface to reflect eBay's new return policy format with this update.

If you encounter any additional problems with your Auctiva account, please let us know by contacting our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

We're still having the same problem on multiple computers. Cleaned out the cache, temp files, etc on both IE and Firefox.

The returns policy error is still showing.

Each item can be individually updated with your shipping option by clicking/expanding on the last link at the bottom which I think is payment options. There is a drop down there for returns policy.

Big concern now is anything scheduled might not post if the return policy was not specified before scheduling.

hi
returns text box is working but when previewed there are two other sections that i cannot locate to type into these are:
'item must be returned within'
and
'refund will be given as'
but i cannot see where i need to enter these details
rob

I read one of eBay's announcements:
eBay require all users to specify either Returns Accepted or Returns Not Accepted on the US, UK, Canada, and Germany sites.
However, on the AU and US Motors Parts & Accessories sites, eBay treat the "-- Select --" as Returns Not Accepted, so for these two sites, we can just leave the selection as is for those who opt for Returns Not Accepted.
US Motors site does not offer Return Policy.

To my knowledge:

We can only select either Returns Accepted or Returns Not Accepted on the UK and Germany sites, so on the preview page, other cells are blank.

The return policy section is always located in the 'Checkout Option' section, so we need to expand the 'Checkout Option' section.

We can now "Find & Replace" the return policy for listings all at once. We just select any listings on the 'Saved Listings' tab, click the "Find & Replace" button, and find the 'Return Policy' in the drop down menu.
Remember to select the "eBay Site" that matches the listings'.

AHelper method works, note that I have to select "-- Select --" for Australia eBay for my listings to be listed.