Runtime Errors

marciay96Member

I am getting a lot of errors and was wondering if it was just me. I cannot even file a request ticket because it just goes to the server unavailable screen. I have lost two listings so far, have cleared and rebooted but am still hitting roadblocks. Lots of runtime errors and server unavailable. Thought I would let you know!

Marcia

2/14/0712:49 PM

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vitaraMember

Me too in the UK!
Linda

2/14/0712:55 PM

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auctivamikedAuctiva Customer Support Manager

Hi Communuity,

We had to restart a web server at about the time these posts were made, which was the cause of these errors being generated. This issue has since been resolved

Thank you for understanding!

-Mike

2/14/071:32 PM

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vrMember

I am not sure these issues have been resolved. There is nothing more frustrating than after you spend all that time creating a great listing, go to save it, and get some king of Runtime error. You re-fresh the page, and guess what? You lost the listing. Start all over. That's what hapenned to me about 15 minutes ago. So who says the issue was fixed? Come on, Auctiva!

2/15/072:04 PM

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auctivamikedAuctiva Customer Support Manager

Hi Community,

These error messages are generated when one of our web servers is not responding. If you encounter such a problem in the future, please file a support request using the appropriate link on our help page:

http://www.auctiva.com/free_auction_software_help/help.aspx

...and we'll get it taken care of as soon as possible

We sincerely apologize for any inconvenience this has caused.

-Mike

2/15/074:27 PM

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