i was wondering do i have to put the scroll on my listing if i go through eBay to list or does it automatically put it on there for me? i just started using auctiva. im very confused on how things work
thanks al
Original Post
Hi Al,
Welcome to Auctiva!
As long as you have the "Append Auctiva Scrolling Gallery to my listings" setting enabled in your Auctiva account (which is supposed to be enabled by default), the scrolling gallery should be automatically added to any listings you post directly through eBay within a few hours of when you post them.
You can verify whether that setting is enabled in your account by mousing over the "My Account" tab within your account, selecting the "Acct Preferences" option under "Settings", and making sure "Yes" is selected from the drop down menu labeled "Append Auctiva Scrolling Gallery to my listings".
If you find that this setting is enabled in your account and the scrolling gallery is still not being added to them, I recommend contacting our customer support team using the form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx
-Mike
Welcome to Auctiva!
As long as you have the "Append Auctiva Scrolling Gallery to my listings" setting enabled in your Auctiva account (which is supposed to be enabled by default), the scrolling gallery should be automatically added to any listings you post directly through eBay within a few hours of when you post them.
You can verify whether that setting is enabled in your account by mousing over the "My Account" tab within your account, selecting the "Acct Preferences" option under "Settings", and making sure "Yes" is selected from the drop down menu labeled "Append Auctiva Scrolling Gallery to my listings".
If you find that this setting is enabled in your account and the scrolling gallery is still not being added to them, I recommend contacting our customer support team using the form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx
-Mike