Scroll of Active Listings

tedsMember

Hi Everybody...(Hi, Dr. Nick!): This is my first posting so lets have at it! I duplicated a listing in error this afternoon and while I have corrected it on eBay on the Auctivia scroll it still shows two listings. How do I remove the duplicte listing from the scroll? Thanks...TedS.

7/20/082:52 PM

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Original Post

acsgiftsMember

Hi TedS
I think you will find that the scrolling gallery automatically updates itself but it isn't instantaneous and can take a few hours for any changes to show. You should find that it has updated by now, if not you can file a support request for Auctiva to look into it for you. I have found them very responsive in the past to even the most minor of issues. You click on the green 'Help' tab at the top right of the screen, then look at the boxes on the right of the screen - there is one headed 'Customer Support' with a link to 'File a Support Request'. Fill in the relevant details and await their reply. Bear in mind any time difference between Auctiva and wherever you live but you should normally get a reply of some kind within 24 hours if not much sooner if it's sent during their working hours.
All the best!

7/22/084:54 AM

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