I have a scrolling gallery that constantly is not operational. Can anyone help me with this issue.

Jim Price Jenuine-Motor

Original Post

Hi Jim,

I'm so sorry to hear you're experiencing issues with the Scrolling Gallery 

Our Customer Support Team will be more than glad to check out your account and see what's going on.  Please contact our Team here https://www.auctiva.com/help/requesthelp.aspx and tell them the details of what you're facing, they'll be happy to help. 

 

Sincerely,

Natasha

e a support case at the link provided I get the following message

:We are currently experiencing some technical difficulties with the support site when this form is used: it may fail to submit your query and provide an error message when you attempt to submit. Should this occur you may be able to use the form using an alternate browser from your usual one. Apologies for any inconvenience this may cause.

Respectfully, Jim Price Jenuine-Motor

I have also check with both of my browsers, and they were recently up dated, again this is a very common occurance for Me.

Any assistance will be highly Appreciated, Respectfully, Jim Price

Hi Jim,

Yes unfortunately we have been experiencing some intermittent issues with certain browsers when submitting a support case, but please email our Customer Support Team at help@auctiva.com. They'll receive that email and will follow up with you asap to look into this and help resolve the problem. 

I'm so sorry about this inconvenience, but please contact us via help@auctiva.com and our team will be more that happy to help out. 

 

Sincerely,

Natasha

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