I'm so sorry to hear you're experiencing issues with the Scrolling Gallery
Our Customer Support Team will be more than glad to check out your account and see what's going on. Please contact our Team here https://www.auctiva.com/help/requesthelp.aspx and tell them the details of what you're facing, they'll be happy to help.
e a support case at the link provided I get the following message
:We are currently experiencing some technical difficulties with the support site when this form is used: it may fail to submit your query and provide an error message when you attempt to submit. Should this occur you may be able to use the form using an alternate browser from your usual one. Apologies for any inconvenience this may cause.
Here is my last , just a second ago tried to file a support case and the error this time is as follows: Error: Unknown form. Please submit your issue to email@example.com. We are sorry for any inconvenience.
Yes unfortunately we have been experiencing some intermittent issues with certain browsers when submitting a support case, but please email our Customer Support Team at firstname.lastname@example.org. They'll receive that email and will follow up with you asap to look into this and help resolve the problem.
I'm so sorry about this inconvenience, but please contact us via email@example.com and our team will be more that happy to help out.
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