Scrolling gallery photo problems

cathy123wMember

Hi,

Recently about 25% of my listing have the incorrect photo on the scrolling gallery. They all show the same top that I sold weeks ago. The photo is correct on the ebay listing, so does anyone know why it does it? I don't know how to correct it.

Thanks

12/7/082:31 PM

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Original Post

auctivamikedAuctiva Customer Support Manager

Hi cathy123w,

I'm sorry to hear about the trouble you are having. I'm not quite sure what might have caused that behavior, but I just ran a command on your account to recreate your scrolling gallery images. That should update those images to match the header/gallery images you are using in each auction within the next couple hours.

If the command I ran doesn't do the trick, or if you encounter this problem again in the future, I recommend contacting our customer support team using the web form on the following page: http://www.auctiva.com/help/requesthelp.aspx

-Mike

12/9/082:54 PM

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