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Hi !! I'm having problems moving my scrolling gallery to the bottom of my listings and getting the colour's changed on it. I have been on the page where these preferences can be altered but nothing has happened. It was well over 10 hours ago that I tried to apply these settings. I did though manage to alter the text in the top of the scrolling gallery, this happened almost in an instant but the colours and position remian the same. The colours have changed on the preview and even on the gallery that shows up when you enter the store tab, just not on my listings. I have got on my listing the service offered by ebay to show my other items towards the bottom of my listings. Do I have to disable this so the auctiva one will show up there.
Is it also possible to change the contents of the scrolling gallery to different items I am selling and is there a way to increase the number of items shown in it.

Hopefully someone can help as I just seem to be going around in circles trying the same things without any changes.

Many thanks, Mike
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Hi Mike,

As Dan mentioned, the scrolling gallery placement and colors are specified when the scrolling gallery HTML is inserted into your listings so, when you adjust your scrolling gallery placement and colors in the "Edit Scrolling Gallery" section of your account, those preferences will only be reflected in listing posted thereafter.

In order to move the scrolling gallery in your listings or change the colors, you would need to remove the scrolling gallery HTML that is currently present in your HTML descriptions using eBay's "Revise your Item" form, and then paste the new scrolling gallery HTML that can be found within your account by clicking the "Scrolling Gallery HTML" link under the "Store" tab within your account in the desired location.

Any additional questions or concerns? Please contact our customer support department using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike

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