Scrolling Gallery showing items from months ago...not updating

antyraelMember

Hey,

My gallery is showing items that were listed and then deleted months ago. There are 22 active items right now and it's not showing any of them in ebay.

Any help would be appreciated. I just noticed it but it's likely been this way for awhile. I've noticed a dropoff of multiple-item purchases and I'm sure it's no coincidence.

8/1/1110:29 PM

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auctivamikedAuctiva Customer Support Manager

Dear Antyrael,

Thanks for letting us know about this. I just reviewed your account and was able to see that our system did not automatically end many of your items that were removed from eBay as it should under normal circumstance, although it is not entirely clear what caused the problem.

I just did some work on your account and I believe I was able to get all the ended items off of your Active Listings page and out of your Auctiva scrolling gallery.

If you need any further assistance with your account, please feel free to contact our customer support team by mousing over the "Help" tab within your account and selecting the "File Support Case" option.

-Mike

8/12/114:16 PM

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edneffMember

perhaps the listings that didn't end in Auctiva happened over that weekend that you seem to not want to talk about any more. at that time ended listings on ebay weren't reported by Auctiva

8/26/119:53 PM

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