Scrolling photos not showing

lou3000Member

Hi

I joined Auctiva yesterday and spent hours learning how to upload! Great fun. I particularly wanted to have the scrolling feature. I uploaded all my new listings etc and when I looked last thing, everything was working fine - scrolling photos in place on all my listings.

This morning, despite checking back many times, I see that the scrolling feature is disabled in every listing. Where it says: Check Out my Other Auctions, it says "No items available".... which of course is definitely not the message I want to send to prospective customers!

Any ideas? Is it because of the upgrade on Auctiva? By my reckoning, things should have been back to normal by 6am GMT.

Thanks in advance

7/20/072:35 AM

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choochooguyMember

Hi, no maintenance hits us from 8 am to midday BST here in the UK and I wish that message was different too

7/20/073:19 AM

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lou3000Member

Thanks for that. One other thing - someone has told me that my listings are showing with HTML beneath each line of normal text... although when I look everything looks fine.

Would that be part of the maintenance 'bug' or have a got a whole lot of work ahead of me to find out how to correct it? But how can I correct it if everything looks fine to me?

7/20/074:09 AM

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choochooguyMember

Hi can you supply a link to an example ?

7/20/074:48 AM

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lou3000Member

Hi

Yes, here's the link to one of the items I prepared and uploaded via Auctiva yesterday:

http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&ih=012&...0132423202&rd=1&rd=1

I have cleared my internet history to see if I can see the HTML code within my listings, but it looks fine to me! Another seller on ebay's forum gave me cut & paste of my listing and this had a line of HTML beneath line of my text

Hmm! If I can't see the HTML, how am I to rectify it? Doh!

The scrolling pictures are working fine now, so it's just the HTML problem.

7/20/075:02 AM

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choochooguyMember

Hi I have seen that HTML text come up in another posting, it suggests corruption in the listing as this is code that should have been 'executed' and not displayed.

In other words it is not this text that is at fault but probably what precedes it.

See also the posting "wierd lettering in listing" on the 'Listing' board no solutions have been suggested there so I would suggest you file a support request

7/20/075:37 AM

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lou3000Member

Thanks very much for your advice. I saw that other posting and note there was no answer to the problem. I'll do as you suggest and ask for advice from the techies! Thanks again

7/20/076:06 AM

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lou3000Member

I thought I'd come back & tell you that I got the HTML text problem sorted via the techie guys! What happened was that I copied & pasted over my text directly from Word. Instead of using the special 'paste' button provided in the description/details window of my listings, I just clicked on the paste option from edit. I am just going to post the reply I got somewhere where other's might see it - hopefully it will help someone else.

Many thanks for your help.

Lou

7/26/076:01 AM

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choochooguyMember

Hi lou3000, thanks for the update, I just replied to your other post, never used the 'W' option myself and never had the problem you had.

I will have to have a look at the difference between ctrl-v pasting and the 'W' button at the HTML level.

Nevermind you're ok now so on we go ££££

7/26/078:28 AM

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