Sellathon Counter

Hi gibsonbk,

Thanks for helping to bring this to our attention. The reason you are seeing these errors is because eBay seems to have made a change to their "view item" page that has caused the counters to stop working consistently. Our engineering team is working on a new version of the counter but it may take a couple days to get the issue resolved.

Fortunately, the Sellathon counters are currently set up so users won't have to update the counter code in their listings when we create a new version of the counter. There was a time in the not too distant past when that would have had to happen.

If you have any other questions regarding your Auctiva account, please feel free to contact our customer support team using the web form on the following page: http://www.auctiva.com/help/requesthelp.aspx

-Mike

Thank you.

My Sellathon counters have been toast as well. Only five of the twelve auctions I've listed in the past two days are showing in Viewtracker at all (albeit with incomplete data). Odd that I'm getting this information here, but no info at all on the Sellathon boards. There's a "News And Announcements" area where Sellathon is supposed to keep us up-to-date with system issues. It hasn't been touched since February 4th.

I had checked that board first as well to see if it was down. There was nothing there. I thought I might get a better answer here.