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I signed for Auctiva yesterday, and so far I like it.

One problem though: I signed up for Sellathon separately a couple of weeks ago.

Now when I try to create listings here, I can't figure out any way to add my Sellathon counter/tracking code to new listings.

On the bottom of the Item Details page, the "Add counter" box is grayed out and defaults to "No Counter."

So I go to "Create a Sellathon Account" and try to log in. That logs me into Sellathon, but doesn't change anything on my Auctiva page. I try "Change Account Info." I "grant access" for Auctiva to access my Sellathon account. Auctiva then tells me "Sellathon account association successful."

And yet, the "Add Counter" box is still grayed out and won't let me select a counter. What am I doing wrong?

Thanks!
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Hi,

Check your account profile settings for the setting "Append Sellathon Counters to my listings". It needs to be YES.

You'll find the setting from the main menu MY ACCOUNT tab and next select ACCOUNT SETTINGS from the PREFERENCES section on the screen. The settings is about 1/3 the way down the page under Listing Enhancements section.

You also need to link the Sellaton account to Auctiva using the Sellathon Settings section of Auctiva My Account Preferences and agree (click on) to Terms of Service.

Dan
Hi SimplyFetchingFinds,

Since the "Select a Counter" pull-down menu within your Auctiva account is greyed out, it is most likely that a Sellathon account could not automatically be generated when you signed up for Auctiva. In order to create a trial Sellathon account, which will allow you to select the counters on the Auctiva lister page free of charge, please click the "Sellathon Settings" link under the "My Account" tab within your account.

If you are unable to create a Sellathon account from that page, it is most likely that a Sellathon account already exists in association with your email address. If this ends up being the case, please contact our customer support department using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike

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