Server Too Busy

AUCTIVA, WHERE ARE YOU?!!!

I'm sure that everybody is having this problem, however the only ones that can complain about it is those of us who know to use www.community.auctiva.com since WE CAN'T EVEN ACCESS 1 SINGLE PAGE ON THE SITE!!!

Please give us an update!

Thank you,
Tony

Until today (2/25/07), I'd never seen a "Server Too Busy" message on Auctiva. But since about 10a.m. PST, that's pretty much ALL that I've been getting. I had plans to list a LOT of stuff on ebay today, but it doesn't look like that will be happening!!

AUCTIVA: please reply!!! better yet, please send out an email to everyone who's registered on your site to let us know what's going on and when it will be fixed so we don't have to keep checking this forum. Thank you!

Did you ever get a response to your question. It is happening to me today. I is so wasting my time and very frustrating. It is a great program when it works.

Okay, so as soon as I posted my fustrated message the site came back up!

I WOULD STILL LIKE TO KNOW THAT SOMEBODY IS CHECKING INTO THIS THOUGH!!!

Thanks Auctiva,
Tony

for now...

I'm glad the site came up for you, Tony! I'm still getting the error message. GRRRR!!

It's 2:19 PM and I am still VERY, V...E....R....Y slow. What's up !????

Why does this always seem to happen on the busiest days?

I am getting the msg too.

i'm thinking that's WHY it's too busy. somehow, auctiva suddenly got popular! i haven't listed in a couple of months, not seriously anyway. but today when i really wanted to get some listing done ... GRRRR!!

I am still up and down. Filed a support ticket, got the same generic reply; Hi,

I apologize for the inconvenience. I would like to assure you that all our servers have been running smoothly. We are constantly monitoring them.
This issue sounds like it may be related to temporary Internet files stored on your computer. Please try clearing your cache .
Since I started using auctiva, I clear my cache daily. funny that no other site needs this to keep from getting server error messages

WOW! I think I get that same IT message at my job! Must be in the IT 101 manual.

I thought their Server woes were supposed to be a thing of the past when they moved to a different server hosting company a few months ago??? This SERVER TOO BUSY MESSAGE happened a few nights ago. Didn't get an explanation then either.

OK, I give, what did you learn today?

I get a couple of items on then it's down agian. Up and down. Funny how we can talk on the message board but not do what we all come to this site for.
Would like some answers.

"I learned something today!" It's a SouthPark reference, but in this case, I'm learning that Auctiva doesn't value our time.

Also, message board is on an independant server, so it always works! Maybe they should switch Auctiva to the Message server?

I have been switching back and forth between listing with EBay. If you only want one picture, that's a speedy way to get thru this day. That's if all your info. is already stored there.

Ignore that error message. While it's somewhat accurate it doesnt reflect the true nature of the issue. We have plenty of servers and they are not too busy. It usually just means one of the servers got into a state where it used up more and more of it's resources until none or little were left. In a normal working situation the servers free up the resources they use as they finish the jobs they are working on. The usual cause of this message is a bug in the code that causes those resources not to be freed up as expected. You've probably all experienced this on your own computers before where the computer gets slower and slower until either it locks up or you reboot it. That's what someone is doing to this server now.

Since this is the busiest day since the launch of our new features Wednesday I'd venture to guess that may have something to do with it. Engineering can look into the logs more on Monday to find out. For now we'll just restart the computer and hope it doesn't happen again.

In the mean time these are working:

[edited: all servers are working now, please use: http://www.auctiva.com rahter than the specific IP's provided here before]

rlfuchs: could you post the support email address here? i'm sure a few of us would like to contact them. maybe if they hear from more of us who are experiencing the same problem, they'd believe us?

i did just manage to get ONE item listed!! i "accidentally" used firefox, but i can't believe that's what let me thru ... still ... who knows? i prefer firefox as a rule, but generally use IE for listing on ebay (whether i'm using ebay directly or auctiva). hey, it worked, and that's what counts!!

great*junque ... go check it out!!

Dont file a support case, we already know.

quote:

We have plenty of servers and they are not too busy.

Jeff, I respectfully disagree. While you may well have plenty of servers, I personally have been getting the "server too busy" message since 10am PST today (for over 2.5 hours). I *did* just get an item listed and I sincerely hope things are back on track!

great*junque ... go check it out!

I am impressed with your honesty Jeff. At least there was an admittance to the problem. It's hard to ignore than message though when you are standing still, not able to work.

Well, I can't go use those addesses' you supplied. My Norton is sounding off with sirens about them.

If you trust me, then ignore Nortons warning. They are simply IP's of known working servers at Auctiva.

Otherwise wait until the servers have finished rebooting which should be within the next 10-15 minutes.

quote:

I personally have been getting the "server too busy" message

I did not say you weren't. I received the message myself when connecting to the affected servers. What I said was to ignore that it's saying "server too busy" because that is a symptom, not the cause. i.e. Buying more servers would not fix this, we have more than enough already.

but jeff ... HOW do i ignore something when i'm not able to get my "work" done?

if there's a work-around when i get this message, i'd like to know what it is. the only work-around i was able to find was to just not use auctiva.

hi, it is 9:24 and i still can't access auctiva to do some listings

PLEASE HELP. A FEW MONTHS AGO THERE WERE ALTERNATE IP ADDRESSES TO ACCESS DIFFERENT SERVERS WHEN THE MAIN ONE IS BUSY.

I had these bookmarked, but changed computers and lost my bookmarks

did anyone have those or can you email me with them PLEASE PLEASE PLEASE

thanks

nordicguyinla@aol.com

You should always go to http://www.auctiva.com first. Only when that isn't working try one of these. These change frequently so don't count on them working beyond the date of this post:

http://38.102.35.82
http://38.102.35.76
http://38.102.35.78
http://38.102.35.83

If you tried those and they dont work then use http://www.auctiva.com

Auctiva was working in the UK fine in (our) morning. However, I noticed as the afternoon wore on, and more and more areas of the US 'woke up', the problem just got worse and worse. I agree I hadn't seen the 'server too busy ' message before. I do hope this problem is not going to return us to the bad old days of last Autrumn, when it was impossible to get anything much done on Sundays, unless one was up at the crack of dawn, UK time.

Auctiva is barely crawling, for me.

It has now ground to a halt.
EDIT: Clear you cache. I cleared mine & restarted Firefox, and Auctiva's running fast again.

although not getting any messages, the site is slow... very slow.

I'm in the UK btw, so America is only just waking up