Service is down from Australia - This site can’t be reached - www.auctiva.com took too long to respond. I reset modem - no good. Ran trace route - Request Times Out. Can't send Case Support Request as the page time out too.



18, 178 ms 179 ms 180 ms te0-0-2-0.nr11.b015947-1.smf01.atlas.cogentco.com [154.24.47.50] 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out.
Original Post
Hi Federal Books,

Sorry for the late response. There was an issue with one of our Internet Upstream providers that caused connectivity loss to some of our customers. As soon as our team diagnosed the problem we forced the majority of our traffic through our backup ISP. Everything is operating normally now. Also, we appreciate the traceroute. It helps us get to the source of the issue faster.

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