Where do I specify for Auctiva to auto send the email "Your item has shipped" ? It's not under Account Preferences.
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Ok, it's been over a day....
Still no reply from Auctiva.
Are we supposed to open a Service Ticket for simple questions like this? Is that really Auctiva's preference?
Still no reply from Auctiva.
Are we supposed to open a Service Ticket for simple questions like this? Is that really Auctiva's preference?
I was also hoping for some response been watching your note, as who knows...may use auctiva shipping more. Ones I have used I have just sent email to myself...but automated would be fantastic.
I sure hope general information such as this that would benefit entire community does not have to individually go to support.
I sure hope general information such as this that would benefit entire community does not have to individually go to support.
Hi PhilthyCollins & lookandbuyme,
Thanks for contributing to our forum. We do not currently offer an account preference that can be used to automatically send your Auctiva Order Shipped email once they have been marked as shipped, but there are a couple different methods you can use to send this email to your buyers from the eBay Sales page within Auctiva.
First of all, if you are printing a USPS shipping label through your Auctiva account, you can send one of your Order Shipped emails to the buyer as well by checking the box next to “Send "Order Shipped" email to Buyer” in the Shipping Details section.
However, if you are not printing a shipping label through Auctiva, you can send your Order Shipped emails to your buyers by checking the boxes next to the desired transactions on your eBay Sales page, selecting “Send E-Mail” then “Order Shipped” from the top of the page and proceeding as directed.
Generally speaking, it is best to file a support case if you would specifically like input from a member of our staff. Although we do contribute to this forum regularly, it is primarily intended for discussions with the entire Auctiva community and our staff will not necessarily reply to every thread.
I hope this helps. If you need any further assistance with your account, please feel free to contact our Customer Support team by mousing over the “Help” tab and selecting the “File Support Case” option.
-Mike
Thanks for contributing to our forum. We do not currently offer an account preference that can be used to automatically send your Auctiva Order Shipped email once they have been marked as shipped, but there are a couple different methods you can use to send this email to your buyers from the eBay Sales page within Auctiva.
First of all, if you are printing a USPS shipping label through your Auctiva account, you can send one of your Order Shipped emails to the buyer as well by checking the box next to “Send "Order Shipped" email to Buyer” in the Shipping Details section.
However, if you are not printing a shipping label through Auctiva, you can send your Order Shipped emails to your buyers by checking the boxes next to the desired transactions on your eBay Sales page, selecting “Send E-Mail” then “Order Shipped” from the top of the page and proceeding as directed.
Generally speaking, it is best to file a support case if you would specifically like input from a member of our staff. Although we do contribute to this forum regularly, it is primarily intended for discussions with the entire Auctiva community and our staff will not necessarily reply to every thread.
I hope this helps. If you need any further assistance with your account, please feel free to contact our Customer Support team by mousing over the “Help” tab and selecting the “File Support Case” option.
-Mike