Shipping Discount issue

the same problem with my listings
keep recieving complains from ebay buyers
even one of them wants to post a bad feedback

BUMP---

Help please auctiva, this is STILL not working properly!

Hi Community,

Thanks for helping to bring this to our attention. We have actually received several reports of this nature over the last couple days but, in each case, we have verified that we have submitted the correct information to eBay along with the listings such that the shipping discounts should have been applied to them once posted.

There appears to be something amiss on the eBay end of things that is causing some of these shipping discount specifications to be dropped, so we opened up a support case with eBay's Developer Support team earlier today. I'll post again to this thread as soon as we hear back from them and have some additional information to share.

If any of you have any additional questions or concerns regarding your Auctiva accounts, please feel free to contact our customer support team by completing the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

Oh good...I'm glad it's not just me. I keep getting this message:
__________________
API Warning

Shipping discount profile provided is not active, please specify a valid shipping discount profile.
__________________

I have checked & rechecked all my preferences with eBay AND Auctiva..everything looks in order, but I keep getting this warning on my listings.

I'll look forward to a fix.

Hi, I am having the same problem with combined shipping and sales tax ... and I have hundreds of listings which are wrongs .... I hope this can be fixed quickly ...

Hi Communnity,

Update - We recently heard back on the support case we opened with eBay and they reported this problem has been resolved, however, we have continued to see reports of this nature affecting both combined shipping rules and promotional shipping rules. We are in the process of following up with eBay's Developer Support team regarding this issue and we hope to see a resolution soon.

I will post further updates on this situation to this thread as additional information becomes available. In the mean time, if you have any additional questions or concerns regarding your Auctiva account, please feel free to contact our customer support team.

-Mike

Hi Community,

Update - Ebay has posted a thread acknowledging this problem on the following page of their Developer's Forum: http://dev-forums.ebay.com/thread.jspa?threadID=500006150. They have not posted an ETA for resolution yet at this time.

-Mike

I am noticing a problem when i list only one of an item in my store. It is charging full rate for all items listed and Auctiva shipping does not show the discount at all. When I list more than 1 of an item in my store, the discount shows properly and it is listed properly. I think this is an Auctiva bug and not an Ebay problem. Any one else noticed this or checked this out. I have looked at Auctiva listings as well as Ebay postings on many different items.

Not only me then! Loosing out on P&P charges on combined rule - ebay not charging for other items, only 1st item. This problem hasn't been resolved yet, only today had to manually work out shipping with combined rule before customer paid. Other customers have automatically paid what was asked over the last week before I realised there was a problem. All rules on accounts (ebay & auctiva)checked and in order at my end. Been relisting same items since May and haven't had this problem. Also I posted a report to ebay earlier today regarding problem. This problem only seems to have come in the last two weeks for me, therefore someone has updated something to trigger it!

Hi Community,

Update - Even though the post on eBay's Developer's Forum I provided a link to above still reflects that this problem should have been resolved for US sites on 8/22/08, we have done some testing this morning and verified that the problem still has not been resolved.

I was able to get in touch with someone in eBay's customer support group and they verified that the fix for this issue has not been rolled out yet but that she expects it to be resolved later this evening. I'm going to test this functionality again tomorrow morning and hopefully I'll have some good news to post then.

If you have any additional questions or concerns, please feel free to contact our customer support team by completing the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

I have been in touch with Ebay and they keep telling me there is no problem. Do they really care? Please keep on top of them as every combined invoice is a problem on the .ca site. It is getting very frustrating and annoying as Ebay lies continually and buyers are getting P.O.'d at the ridiculous shipping charges.
John

YOU ARE RIGHT
EBAY IS NOT WHAT USED TO BE
THEY ARE MORE AND MORE EXPENSIVE . AND ALL THOSE FEES THEY DON'T LET US MAKE ANY MONEY ANY MORE

Hi Community,

Update - I just heard back from eBay with respect to this issue and am pleased to report that this issue should now be resolved. I just posted a few listings through our test account and verified that the shipping discount profiles I selected were applied to the resulting active listings, so hopefully you will all start see similar behavior as well.

If you have any additional questions or concerns, please feel free to contact our customer support team by completing the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

Hi and thank you. Is Ebay going to fix all the ones that are relisted incorrectly or do we have to revise each one?

Hi dutchman48,

The fix that eBay put in place won't have any effect on listings that have already been posted so, if you posted any auctions while this problem was ongoing and they do not reflect that your shipping discount is available, you would need to revise those using eBay's "Revise your Item" form to add the shipping discount.

If you have any additional questions or concerns, please feel free to contact our customer support team by completing the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

I tried to list 2 individual items Tuesday at 9:30 am (EST) and the problem with the shipping discount is still not fixed.

Hi Community,

Update - As it turns out, this problem was only partially fixed yesterday because, after I posted my last message, I heard back from my contact in eBay's affiliate department, and she reported that this issue should be fully resolved today at about 5 PM PT.

I will post further updates on this thread as additional information becomes available. Thanks for understanding!

-Mike

This problem has not been fixed.

After 5 emails to and from Ebay, they finally admitted there is a problem and that their technical staff is working on it. La di da. They gave me no time of a fix. Hopefully soon

Hi Community,

Update - I am pleased to report that eBay just posted that this issue should now be fully resolved. This acknowledgement can be seen on the following thread in their Developer's forum: http://dev-forums.ebay.com/thread.jspa?threadID=500006150

If you have any additional questions or concerns, please feel free to contact our customer support team by completing the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

I see that it is only fixed for the .com site, international which includes .ca is supposed to be Aug 29. Please keep on top of them and I will do the same as I list on the .ca site and can't list anything until the problem is for sure fixed.
John

Please be advised that I have talked to Ebay today and the bug is still not fixed contrary to what they have told you. It also exists if people use turbo lister. Bulk editing also has a bug and the problem can not be fixed on existing listings unless you edit each listing individually. Ebay has said once the bug is fixed, you can close all the items, relist them, and get a credit for the new listing fees. You have to give Ebay the bug number which is BUGTK10051778. Phone Ebay first and then they will make a notation on your account. There is also no date yet for the bug fix. Any new listings with combined shipping will still have this problem. They are supposed to post the problem on the message boards but we will see if they do.