SHIPPING RATE FOR 48 STATES, NOT US (ALASKA, HI)

orionshinesMember

Greetings,
I had a cook top sell today, with "Flat Shipping to Continental US for $60.50
FREE Insurance with Tracking..." ...
A guy in HI won it and claims the listing says "Ships to US" and demands the above rate be used (fedex quoted 149.50 for delivery to his home)
He has filed with paypal saying non delivery and demands a full refund or shipping at the Continental quote.
If I don't ship (at a loss) I'll get a negative... His feedback is 94% for 31 buys.
If I ship I lose $60.00

Anyone know how paypal will see this?
Thanks

9/4/0712:12 AM

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ninthwaveMember

Why not simply refund his money and get him off your back. If you don't, Paypal probably will, as they usually favor the buyer. Since your shipping was CLEARLY STATED, I definitely wouldn't give in to his intimidation (or outright scam) and ship at a $60 loss. If you get a negative, so be it, just explain your side of it in a clear business-like manner and move on. 94% for 31 buys is a lousy score, sounds like a habitual troublemaker. What are his negatives for? Probably the same scam.

9/4/0712:27 AM

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nyam123Member

I think as long as you refund his money, Paypal will see in your favor. If he does leave you a neg. feedback, you can always try and get it off through ebay. I know that doesn't always work, it hasn't for me in the past. It's worth a shot though. You can always reply in a professional manner to his feedback. Good Luck.

9/4/0710:00 AM

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mel2007Member

Hi
I'm a little thick on this one.
Is the Continental US all states(50)?
if so the seller is oblighed to ship & take the loss.
I always state LOWER 48 STATES ONLY
That way I know I'm safe

9/5/071:20 PM

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biscuitMember

Refund and file a non-paying bidder dispute to get your listing fees back.

9/7/076:51 AM

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meowMember

As long as you stated "Continental US" that does not include Hawaii. Simple as that and tell the customer that.

In the future you might want alter or create a new profile for just such instances.

9/9/0710:32 AM

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