OK.....now the shipping tools section is twice as big as it has areas for both fixed rate and calculated shipping even though I have calculated selected. This will slow down listing as you will have to be very careful that you are filling in the correct information for calculated or fixed depending on how you ship......not good......
Hi queenofcollectibles,
Yes, this change was made to allow sellers the freedom of using calculated shipping for domestic shipments and flat rate shipping for international shipments and vis versa. This is an option that eBay added to their lister page a few months ago and, as a result, we had received numerous suggestions that we add that option to our listing format as well.
-Mike
Yes, this change was made to allow sellers the freedom of using calculated shipping for domestic shipments and flat rate shipping for international shipments and vis versa. This is an option that eBay added to their lister page a few months ago and, as a result, we had received numerous suggestions that we add that option to our listing format as well.
-Mike
Still having the shipping problem here. I have flat rate shipping chosen and it shows as Local Pick Up only in the preview. I cleared my cache and have tried it on both IE and Firefox. Both are showing Pick Up Only, even though I have the correct Flat Rate Shipping clicked in the shipping options.
Local Pick Up only in preview now showing in ALL my saved listings.
Correct Flate Rate shipping is checked.
Kevin, Mike = Please help...
Correct Flate Rate shipping is checked.
Kevin, Mike = Please help...
Now I am able to enter the shipping method (UPS Ground, USPS, etc.). When I go to list, there is no error message, but the listing does not upload to Ebay. When I look into my error messages, I get the following: Provide a valid value for <WeightMajor> and <WeightMinor>. Does anyone know what this means and have suggestion on how to correct?
I'm receiving this error (At least one domestic shipping service is required if any international shipping services are selected) even though I have everything selected correctly. Before lunch there were no errors, and now there are errors right before I need to list them. HELP AUCTIVA!!!!
My preview also shows 'local pick up only' even though I have calculated shipping checked. I contacted support and their response was:
The preview is used for making sure the description looks correct. The rest of the information is applied to your listing by eBay when we submite your listing to them. Your listing will post with what ever you have selected in the listing.
Thank you,
Auctiva Support
That's not a good change. A preview should show what you have checked. That's a preview. Bad change on Auctiva's part.
The preview is used for making sure the description looks correct. The rest of the information is applied to your listing by eBay when we submite your listing to them. Your listing will post with what ever you have selected in the listing.
Thank you,
Auctiva Support
That's not a good change. A preview should show what you have checked. That's a preview. Bad change on Auctiva's part.
Hi Community,
We are currently aware that, when you preview your listings from the Auctiva lister page, they will state "Local Pick-up Only" in the shipping section. Our technical team is aware of this issue and we will have it resolved as soon as possible. In the mean time, you are welcome to post these listings and the resulting active eBay listings will reflect the shipping options you selected on the lister page.
We have also received several reports in which listings are failing to post and for which the "<WeightMajor> and <WeightMinor>." API error is being returned. Our technical team is currently investigating that issue as well and, while I don't have many details now, I will post further updates on that issue to this thread as additional information becomes available.
-Mike
We are currently aware that, when you preview your listings from the Auctiva lister page, they will state "Local Pick-up Only" in the shipping section. Our technical team is aware of this issue and we will have it resolved as soon as possible. In the mean time, you are welcome to post these listings and the resulting active eBay listings will reflect the shipping options you selected on the lister page.
We have also received several reports in which listings are failing to post and for which the "<WeightMajor> and <WeightMinor>." API error is being returned. Our technical team is currently investigating that issue as well and, while I don't have many details now, I will post further updates on that issue to this thread as additional information becomes available.
-Mike
I am having shipping issues, as well. No matter what I enter, it lists local pick up only. I hope I can list this today... I need it to close on Sunday!
Hi Community.
Update - I just spoke to our technical team regarding the issue that is causing the "Provide a valid value for <WeightMajor> and <WeightMinor>." API error to be returned, and we are hoping to have a fix in place for this problem within about an hour. Therefore, if you have listings that are currently failing as a result of this error, I recommend trying to post them in a little over an hour.
On a separate note, our technical team is also working to resolve the issue that is causing the preview to incorrectly show shipping as "Local Pick-up Only". We expect this issue to be resolved a bit later today as well, and I will post further updates to this thread when additional information becomes available.
Thanks for understanding.
-Mike
Update - I just spoke to our technical team regarding the issue that is causing the "Provide a valid value for <WeightMajor> and <WeightMinor>." API error to be returned, and we are hoping to have a fix in place for this problem within about an hour. Therefore, if you have listings that are currently failing as a result of this error, I recommend trying to post them in a little over an hour.
On a separate note, our technical team is also working to resolve the issue that is causing the preview to incorrectly show shipping as "Local Pick-up Only". We expect this issue to be resolved a bit later today as well, and I will post further updates to this thread when additional information becomes available.
Thanks for understanding.
-Mike
I have a lot of listings I am trying to get ready to post later today. If I prepare them now, will they function properly after the fix is done? Basically, if I prepare some listings now to post later on, will they work or will I need to go back through them all to fix? Thanks for the help with this and everything else today. This has been the only problem I experienced in 3 months (far better than I ever had with Turbo Lister or Seller's Assistant!)
Hi gearheadworld,
Yes, if you prepare your listings now, you will be able to post them successfully without making any further changes after we release a fix for this issue.
-Mike
Yes, if you prepare your listings now, you will be able to post them successfully without making any further changes after we release a fix for this issue.
-Mike
Hi Mike,
Do you know why I am still receiving this error or is it still a glich in the system?(At least one domestic shipping service is required if any international shipping services are selected)
I need these listings to go up without errors.
Please help! Thanks for your help!
Do you know why I am still receiving this error or is it still a glich in the system?(At least one domestic shipping service is required if any international shipping services are selected)
I need these listings to go up without errors.
Please help! Thanks for your help!
It is now 3:15pm and I still have problems with shipping. All my auctions say "pick up only" and "will not ship international" no matter how many times I change it & save. I have cleared my browser cache, restarted my computer and still the same errors, very frustrating.
Hi Community,
Update - I was just informed by our technical team that the issue that was previously causing listings to fail to post due the "<WeightMajor> and <WeightMinor>." API error, as well as other shipping service related errors, has been resolved. Therefore, you should now be able to post any listings that were failing to post due to one of these errors without making any further changes.
If you encounter any additional errors that don't seem to be appropriate under teh circumstances, please let us know by posting to this thread.
-Mike
Update - I was just informed by our technical team that the issue that was previously causing listings to fail to post due the "<WeightMajor> and <WeightMinor>." API error, as well as other shipping service related errors, has been resolved. Therefore, you should now be able to post any listings that were failing to post due to one of these errors without making any further changes.
If you encounter any additional errors that don't seem to be appropriate under teh circumstances, please let us know by posting to this thread.
-Mike
Hi 1266,
The issue you are describing ONLY affects the preview of your listing so, regardless of what the preview says, the resulting active listings will reflect the shipping services you chose on the lister page once submitted to eBay. Our technical team is currently working on a solution to this problem and we expect to have it resolved later this evening, most likely by about 5 PM PT.
-Mike
The issue you are describing ONLY affects the preview of your listing so, regardless of what the preview says, the resulting active listings will reflect the shipping services you chose on the lister page once submitted to eBay. Our technical team is currently working on a solution to this problem and we expect to have it resolved later this evening, most likely by about 5 PM PT.
-Mike
FYI- I cannot list at this point as I keep getting an error that my listing cannot be posted as I don't have shipping specified (which I do), and that because of this, the sales tax feature will not work. I expect this is being repaired with the other issues but thought I'd throw this along to the techies. Thanks.
None of the templates are working for me today. The only one that is pulling information from my seller detail profile is terms of sale. Payment, Shipping, About Us, etc.. is not working. Should I wait to create any new listings, or will they all be updated once the problem is solved.
Hi Community,
Update - I was just notified by our technical team that the issue of the "Pick Up Only" shipping option erroneously being displayed on the listing preview will not be resolved until tomorrow morning at the earliest. I will post again to this thread when this issue has been resolved.
-Mike
Update - I was just notified by our technical team that the issue of the "Pick Up Only" shipping option erroneously being displayed on the listing preview will not be resolved until tomorrow morning at the earliest. I will post again to this thread when this issue has been resolved.
-Mike
Hi papergoy & PurifyLife,
The issues you are describing don't sound like problems that would be corrected by any of the work we are doing at present. For further assistance with the issues you are encountering, please contact our customer support department using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx
-Mike
The issues you are describing don't sound like problems that would be corrected by any of the work we are doing at present. For further assistance with the issues you are encountering, please contact our customer support department using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx
-Mike
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