Site is slow Sunday

Al, do you know anything about the time change? The start times changed on the items that I had scheduled to start this evening. I agree with you. I did some listings early this morning and it worked great, now I am giving up due to the extreme slow down. Takes forever now for anything to load. Normal Sunday in Auctiva land

I am now in server error hell, and I can't select any images either. Just another day at Auctiva.

It's outrageous, and the most outrageous thing of all is the lack of any information / response / activity / acknowledgement from the Auctiva folks.

I acknowledge that the images are fine and our bandwidth charts concur. If affected even 2-3% of viewers of listings it'd be noticable in those graphs, and it's not.

my cache is clean, I am on a clean reboot, you've got dozens of people here complaining.

Another day of "SERVER ERROR" for me- might as well watch a movie.

Sure will be nice if they keep the pictures going today for us that end auctions on Sunday evening

It is taking four minutes or more to upload just a couple of images. Trying to save produces runtime errors. Old saved listings take several minutes to arrive and if I click on the '60 seconds' line it stops loading altogether. It was taking around 15 minutes to upload a single listing since Thursday. Today almost impossible. Also, lots of listings failed to upload to Ebay over the week. Everything unnecessary has been deleted from my computer but makes no difference.

Very slow getting from photo to photo. Everyday now the same thing. You can't get anything done!

thankfully the pictures in listings seem to have been unaffected today, but i have experienced major site slow down within the last few hours and have recently been getting server error, also the site appeared completely down about 1/2 hour ago and all i got was a white page with server error in red.

the times seem to be incorrect for GMT (uk listings) and do not appear to be corrected for day savings.

according to Auctiva Jeff everything is OK!

HAH!

Oh Jeff..... Its not okay.... I cant even get into Auctiva at all now... Whats Up????? It was messes up last Sunday also, If I remember right.

Okay I can get in threw the Community Site. Still Really slow.

I have had trouble all afternoon, I have got 2 listings done but it has taken me forever! I get run time error, or VERY slow loading. I have cleaned my cache and sign back in to start all over. Nothing seems to help!

I hear ya.... They will get it fixed soon. Every time they redo something It messes up.

Now I am getting service unavailable & losing the listings when I try to save. VERY STRESSFUL!!

This is the 3rd Sunday I haven't been able to list through Auctiva. The last two weeks I had image problems and posting problems so I finally had to list through eBay. Today the service is unavailable completely. I can access the community, but I can't even attempt to list without getting a "service unavailable" notation. Ugh!!!

Me 2

Auctiva is running faster than normal for me right now. Kudos!

Hi there. Things are slow for me today as well. I have had intermittent server error messages, though not nearly as bad as yesterday. Yesterday I was sure Auctiva had croaked for good. It is very slow going but I have gotten some listings done. What I have been doing, although it is a PITA, is saving the listing every time I enter data, that way I don't lose a whole listing, just one piece of data when the errors hit. You might try that for some alleviation of the stress of losing a listing. Jeff, though you may not show problems on your end, we are definately getting them. Clean caches and all. I appreciate that you are checking into it.

I just did another listing and it is much better. Thanks!!!!

the reason some are having problems is because their being punished for the much complaining

I just took the day off and watched football and might list later when I get email that Auctiva is up and running smoothly ..

Did I say smoothly ???

kbalona, you must be a small part time seller

I am so totally frustrated at this moment! I have been able to do a few ads today, but for the most part I have encountered this message: Server Application Unavailable
This has been going on all day. Thank goodness I had the insight to get the bulk of my ads done during the week. I only hope that I am able to access them to launch this evening!

Another fine Sunday

Server Application Unavailable
The web application you are attempting to access on this web server is currently unavailable. Please hit the "Refresh" button in your web browser to retry your request.

Administrator Note: An error message detailing the cause of this specific request failure can be found in the application event log of the web server. Please review this log entry to discover what caused this error to occur.

Server Application Unavailable
The web application you are attempting to access on this web server is currently unavailable. Please hit the "Refresh" button in your web browser to retry your request.

Administrator Note: An error message detailing the cause of this specific request failure can be found in the application event log of the web server. Please review this log entry to discover what caused this error to occur.

Seeing that message when Buyers are trying to access my Store too.

"I'm melting...I'm melting." Wicked Witch of the West

Did someone throw cold water on the Staff to wake them up?

Auctiva Jeff said everything is fine.

Not sure what site he's accessing, but it's not the same one I am.

This is all I've been getting for the last hour or so now..

Server Error in '/' Application.
--------------------------------------------------------------------------------

Runtime Error
Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.

Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".


<!-- Web.Config Configuration File -->

<configuration>
<system.web>
<customErrors mode="Off"/>
</system.web>
</configuration>


Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.


<!-- Web.Config Configuration File -->

<configuration>
<system.web>
<customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/>
</system.web>
</configuration>

I have been having such problems with auctiva the past couple of days - which is a first for me up to now it has been wonderful - I keep getting that error message you get; my pictures are not loading up properly and last week when ebay had a 20cent sale I listed something early in the day only to discover that it never got posted at all. does anyone know what is going on..

welcome to Auctiva

Ditto to what everyone else has stated. Thankfully I got most of my listings done yesterday. My techie husband maintains my top-of-the-line computer and connection so the extreme slowness, run-time errors, server errors are coming from Auctiva and I do not need to clear my cache. I can't maintain a business like this. Shame too, cause Auctiva has a lot of potential. Photo hosting is far and above ebay picture manager when it is working at speed. Picture manager has to be reloaded frequently as it slows the more you use it. Who can professional ebay listers depend on? I wish I knew. It is just too expensive to pay anymore for the privilege of listing. Thanks for letting me vent.

lol

Forgot to mention, that me and my PEON items are still waiting here for them to show up on eBay. They have been in the "PROCESSING" mode for over 30 minutes.
But who cares, right? I am just one person, so it must NOT be happening.
ugh!

A couple listings went thru fine but slow and now noyhing but Sever Runtime Errors- Auctiva sure fixed the slowdown- I no longer have a slowdown- its a complete halt. Youd think that their techs that never inform us would know that if we all disappear so does their jobs.

I've been listing since Thursday with all of these problems. Then Friday they take it down. From 10:30am - 8pm I only listed 40 items (that usually takes about an hour or two). Since I'm a trading partner with lots of pictures, Auctiva is valuable WHEN IT WORKS. I gave us on it and tried it again this afternoon just to find all the problems that you are mentioning above. Everytime I list, it gives me 2 or 3 of the same item on eBay. I'm now paying for the consequences. When I ask questions to Auctiva or even post message saying I'm ticked off, they get deleted. I understand this is free, but can they just post a community message that tells us what is going on and when we can expect everything to run decently? At least we can go do something else instead of sit here, complain and get so frustrated that we completely quit Auctiva.

Great-now two of the listings i tried to post went into scheduled limbo, got duplicated so now I have 4 scheduled to post instead of two and it wont let me cancel them. Yahoo-more grief.

Burk..don't list anymmore. I listed a saxophone neck at 8:07PM EST and it was processing for 30 minutes and now it is still "POSTING".
They will hopefully eventually go through and you will have to edit them on eBay.
Also, just for the record, eBay is pretty good about giving fees back and canceling auctions that were launched due to the many auctiva technical difficulties.

how do we get ebay to refund the duplicate listings

Filed a support request and got this - they are sending it to their Senior Support officer for his further considerations. -
Hello,

I apologize for the inconvenience. I am forwarding your case to my Senior Support officer for his further considerations in regards to this issue and this issue will be resolved by Monday.

I apologize for the inconvenience caused and appreciate your patience.

Thank You,
Auctiva Support.

contact ebay through the help page:
>CLICK 'HELP'
>UNDER EBAY HELP ON THE LEFT NAVIGATION, CLICK 'CONTACT US'
>DOT THE BUBBLE NEXT TO 'SELLING AND MANAGING YOUR ITEM'
>UNDER "STEP 1" SELECT THE SUBTOPIC "BILLING AND SELLING FEES"
>UNDER "STEP 2" SELECT ANOTHER SUBTOPIC, "REQUEST A LISTING FEE CREDIT OR REFUND'
>CLICK THE 'CONTINUE BUTTON'
>THE NEXT PAGE HAS "LIVE HELP" WHICH I LOVE!! HELP WHEN YOU NEED....HMMMM NOW THAT'S A CONCEPT
OR YOU CAN EMAIL THE ITEM NUMBERS THAT YOU WANT TO BE REFUNDED.
HOPE THAT HELPS

Sitting here and listed about 6 items and when I clicked post Auctiva said it was posting to ebay ... NOT!!!

All that d*mn time wasted plus all the descriptions for each auction ...

After all these years with Auctiva I think I might have to join the hundreds who got smart and left Auctiva!

Unbelievable .... please fired someone and hire someone who knows what they are doing!!! You are losing customers.

[quit asking about competitors here or i'll be forced to set your account to be moderated. this isn't the place to ask or discuss that.]

Many just love Photobucket for free hosting. I use it to post photos to the discussion boards on ebay. BTW Picasa 2 is a great free photo editing program and they do improvements to it periodically.

WELL....
after nearly 2 hours for ONE sax part, I get this:

"Not Posted : Reschedule Item
View Error
Edit Listing"

Going to list straight through eBay now...

Don't Fet- Bulk Lister feature is coming soon.LOL

Well, I left SD for the same reasons I will have to leave Auctiva. Free or not, I would still like it to work. Two scheduled items say "posting" for the last hour. Two that I launched are "processing," none of which have shown up on eBay. I am also a part time seller, but I still need the money! No listings, no money. Time to look for something different, I guess.

I spent a lot of time getting every thing in my auctions just right. I posted them and auctiva sent messages saying the my auctions were posted to ebay. Well then WHERE ARE THEY ? I don't see them at all.

Could someone tell me...is there a lag time between posting the auction and the listing actually showing up on E-bay?

Why don't my auctions post? Where are they? Why don't things work????????????!!!

Same Problem Here, My Listing Has Been Posting For A Hr. Now, Tried To Cancel It And Was Just Going to Go Thru ebay But It Wont Let Me Says Its Posting , well Post Already Then , This Is Really getting OLD !!!!!!!! Not Happy !!!

There Lost In Never Never Posting Land LOL Sorry But Needed A Good Laugh !!!

All the same problems here. Slow slow slow. I got up at 6AM this morning to list 100 items and I got 13 in. Took me the whole day since I just had to list one, get error, come back 20 minutes later and list another one, etc.

So irritating. I probably lost $300-$400 this week since I won't be able to list again until next weekend.

I have been using Auctiva for 6 months and am sorry to say goodbye. I'd rather pay $15/month and actually get in listings instead of losing potential money. I have always noticed the lag on weekends, but it has never been this awful!

Lamentable. If Auctiva actually worked it would be so unbelievably fantastically perfect.

We've found the problem with our Cisco firewall that was causing this issue. We've made a work around for now and will install permanent fix soon.

This should alleviate the intermittent, but extremely slow periords that started Saturday afternoon.

The overall slowness during peak periods will continue until we're able to optimize some of our programming and do some software updates which should taken another 10 days or so.