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Site Slowness and/or Timeouts for Verizon Internet Users

A auctivamikedAuctiva Customer Support Manager
Hi Community,

We are currently receiving a number of reports from Verizon internet users indicating that the Auctiva website has recently been slow to load and/or timing out on occasion, and we have identified that the slowdown is a result of a connectivity issue between Cogent (our provider) and Verizon.

We have already raised this issue through Cogent, and they have assured us that they have escalated the issue to Verizon directly and are working with them to ensure the issue is resolved as soon as possible.

We have not yet received an indication of when this issue may be address, but we will post further updates on the issue to this thread as additional information becomes available.

We apologize for any inconveniences this may be causing, and hope to have some good news for you soon.

-Mike
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A auctivamikedAuctiva Customer Support Manager
Hi Community,

We are aware that many Verizon internet users are still encountering varying degrees of site slowness and/or timeouts when using the Auctiva website but, unfortunately, we have still not received any definitive information that would suggest when the issue may be resolved.

We are continuing to monitor this situation closely, and will post further updates on the issue to this thread as additional information becomes available.

-Mike
Last edited by auctivamiked
A auctivamikedAuctiva Customer Support Manager
Hi Community,

We know many of our Verizon customers have been impacted by site performance issues. We’ve identified a course of action and are currently working to resolve the situation.

We know your Auctiva stores are very important and apologize for any difficulty this has caused. If your access to our site has been negatively affected by recent peer connectivity issues, we will gladly provide you with a credit for next month’s subscription. Please contact febcredit@support.auctiva.com by February 28, 2014 for more details.

Thank you for being a valued Auctiva customer.

-Mike
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