Added a store category a week ago and still it is not showing up as an option on Auctiva. Have over a dozen listings waiting and will now end up posting them to eBay and revising them in eBay to be able to add the store category.
Original Post
Hi trinkets,
Thanks for posting your question here. Our system is not currently able to recognize when you have made changes to your eBay store categories automatically, so you will need to initiate a manual update to get your new store category to show up on the lister page within your Auctiva account.
You can initiate an update of your eBay store categories within Auctiva at any time by mousing over the “My Account” tab, selecting the “eBay” option under “Settings” and then clicking the “Update Store Categories from eBay” button on the ensuing page.
I hope this helps. If you need any further assistance with this, please contact our Customer Support team by mousing over the “Help” tab on our site and selecting the “File Support Case” option.
-Mike
Thanks for posting your question here. Our system is not currently able to recognize when you have made changes to your eBay store categories automatically, so you will need to initiate a manual update to get your new store category to show up on the lister page within your Auctiva account.
You can initiate an update of your eBay store categories within Auctiva at any time by mousing over the “My Account” tab, selecting the “eBay” option under “Settings” and then clicking the “Update Store Categories from eBay” button on the ensuing page.
I hope this helps. If you need any further assistance with this, please contact our Customer Support team by mousing over the “Help” tab on our site and selecting the “File Support Case” option.
-Mike