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Hi,

Your Auctiva account shows that you have 27 active listings and 17 are in your store. The difference of 10 items is because there are 10 best offers in your active listings that aren't actually listings(they're the ones with the 2 triangles icon).

I did a manual reconcile on your Auctiva account which should import the rest of your active listings into Auctiva within the next 4 hours. If problems persist, please file a support case through the appropriate link on our help page.

-Mike

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