Hi, I filed a help thing today and got this response. Hope it will be of help.
"Hi,
I'm sorry to hear you are experiencing difficulties with images loading in your store window. The reason for this is because we had an image server go down, which has caused the speed at which images are served into the store window to decrease dramatically. Consequently, many images are timing out when they are loading, causing the message loading image to be continually displayed. We are in the process of installing a brand new image server and we should have it up and running smooth by the end of the week. Once we have the appropriate images transferred onto the new file server, store window images should be loading quickly again.
We apologize for the inconvenience and we appreciate your patience with regard to this matter.
Thank You,
Auctiva Support. "
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