It appears there is something wrong with opening support requests, as the Form was updated with some blue text at the bottom and there is NO BUTTON OR METHOD TO SUBMIT.
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Hi dlecktington,
The "Submit Help Request!" button is directly below the paragraph of blue text on the following page:
http://support.auctiva.com
I have reported that this button is not present on the support request page that can be reached through our help page to our engineering department and they will have it resolved as soon as possible.
-Mike
The "Submit Help Request!" button is directly below the paragraph of blue text on the following page:
http://support.auctiva.com
I have reported that this button is not present on the support request page that can be reached through our help page to our engineering department and they will have it resolved as soon as possible.
-Mike
Mike,
On the normal path to get there from the Help menu, it's not.
http://www.auctiva.com/help/requesthelp.aspx
Dan
On the normal path to get there from the Help menu, it's not.
http://www.auctiva.com/help/requesthelp.aspx
Dan
Mike,
I see you edited while I was typing.....thanks for checking.
The request I'm going to submit is for auctions lanching 1 hour ahead of schedule. Are the clocks not correct for reversion from DLST?
Dan
Dan
I see you edited while I was typing.....thanks for checking.
The request I'm going to submit is for auctions lanching 1 hour ahead of schedule. Are the clocks not correct for reversion from DLST?
Dan
Dan
Hi Dan,
To correct that problem, please go to Auctiva -My Account(Tab) -> Account Settings, uncheck the box next to "Add 60 minutes for daylight savings time", and save your changes.
If you had any auctions that were scheduled before the time change that still reflect daylight savings time, you will have to edit the posting times of those items for them to post at the desired time.
-Mike
To correct that problem, please go to Auctiva -My Account(Tab) -> Account Settings, uncheck the box next to "Add 60 minutes for daylight savings time", and save your changes.
If you had any auctions that were scheduled before the time change that still reflect daylight savings time, you will have to edit the posting times of those items for them to post at the desired time.
-Mike
Mike,
Three cheers. Didn't know that settings was available. Going to look around for the kitchen sink next. haha
Dan
Three cheers. Didn't know that settings was available. Going to look around for the kitchen sink next. haha
Dan