That's there answer to evry problem I've ever had since joining Auctiva about a year ago.... Clear cache & internet files!..... Duh, that's the 1st thing I always try, then I close all browser windows and reload, then if that doesn't work, I clear everything again, then log off, then back on. I also try 2 different computers with different internet service providers, then when it STILL DOESN"T WORK!, I know it's auctiva's fault!