Techie Help needed- I've tried to resolve but it beats me...

Hi, have you actually filed a support request ?

No, I haven't as I cannot get into the Auctiva site to request support.
Hoping someone can help.
Thanks

Hi you do not need to login to Auctiva to file a support request, tell them your username and your problem.

Otherwise you may have to wait until an Auctiva support person sees this posting of yours.

Thanks - but I can't get the Auctiva site up, I just get a page not responding message. But I can get into other web pages with no problem.
It is driving me nutty.....

Hi,I am running XP with IE6 which has never given me any problems, I see more problems on here relating to IE7 than 6.

I think it is unlikely to be an Auctiva site problem because even when they are 'closed' for maintenance you see a page from thier site.

The Auctiva site seems to be ok at this time, if you paste this URL (below) into your IE address window does it still show an error screen :-

http://www.auctiva.com

If so that would infer to me that a security setting in your IE or firewall is blocking a necessary cookie or the like.

I presume you are using a PC running at 500MHz (like this one I am using) or greater with a broadband connection, as any slower may cause timeouts to occur and the same error message to come up.

Thanks again for replying. I still can't access the site. I've done everything I can think of, including security settings.Yes, I have a fast PC and use broadband. Any other ideas?

Hi, I am sorry I cannot think of what else to suggest without being there

If I do I will let you know, hopefully in the meantime someone else reading this thread may have come across this before and can assist.

Hi. Since you can get to the community forums, look at the top of the page. If you can click on "Help", you'll be able to access the area to file a support case.

booklady

Thanks for all your advice - turned out it was my ISP that was having problems. Thought I'd come back and say so, in the hope others may think of checking their ISP if they are having access problems.