Template Changes All By Itself

richardhMember

Hi,

I have had a custom template I have been using for my listings which has been working fine up until today.

I went in to edit a listing (only the price and the category), and this appears to have messed up the order of the script in the template.

You can see the original template at item# 190015809449
and what has happened to it here

Any suggestions why this has happened? As I mentioned, I have used this template many times before, without a hitch.

Thanks,

Bonnie.
JustBon Crochet Designs
My Ecrater Store
My ETSY Store

8/28/0612:02 PM

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auctivabrentAuctiva Support

Hi Richard,

I looked at the code for both of the examples you gave and found that the HTML varied greatly from one to the other. How did you edit the price and category? Is the price and category hard coded into your custom template (meaning you edited them using the custom template creator) or are they both placed into your template once on the lister page?

8/29/069:24 AM

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richardhMember

Hi Brent,

Thanks for your reply.

All I did was change the price and the category in the lister page. I didn't touch the html or the description at all.

I have also noticed that, on occasion, when I go into the lister and make simple changes (like price changes), this causes extra html to be added to the template. As a result, there are large gaps in the description between paragraphs and at the end of the template.

Thanks again,

Bonnie.
JustBon Crochet Designs
My Ecrater Store
My ETSY Store

8/30/069:53 AM

❤️ 0

auctivabrentAuctiva Support

That sounds like a bug with the editor, I wish I could help further but from all I can gather this needs to be addressed by our engineers. Would you be so kind as to go to the help tab, find the support ticket link and fill out and submit the proceeding form with as many details as possible so that we may squash this problem?

8/31/065:47 PM

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