Template Service Difficulties

Hello Community!

We had a brief outage earlier today that our engineers have since resolved, however, there are still some lingering issues with the Template service.

Currently the templates are not available for selection and listings that use templates will not be able to post until this issue has been resolved. Our engineers are aware of this difficulty and working on its resolution. I will update this post as soon as we have more information available regarding this situation.

Apologies for any inconvenience this may cause.

- Craig

6/17/194:03 PM

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Tenco ToysRookie

Any update? I have not been able to post a listing in 4 hours. I use templates. Hoping a fix is in soon. Thanks

6/17/196:52 PM

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auctivacraigAuctiva Support Manager

Hello Tenco Toys -

Our engineers are working on the issue with the template service and we will post to this thread as soon as more information regarding this issue becomes available.

Thank you for your patience.

- Craig

6/17/196:54 PM

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Tenco ToysRookie

Thank you Craig.

6/17/196:58 PM

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auctivacraigAuctiva Support Manager

Hello Community!

the issue with the template service has been resolved. You should now be able to select templates on new listings again and resume posting listings that have templates associated with them.

Should you encounter further difficulty, please file a support case letting us know what you are running into so we can have a look into it.

Apologies again for any inconvenience this may have caused.

- Craig

6/17/197:30 PM

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