Usually when it says 'no thumbnail available' (at least that's what I'm seeing) it means you haven't uploaded any pictures into that listing. Go to your 'saved listings' and make sure you didn't forget to upload the pics...
I am having the same problem. It appears that if you do not include an image with the original listing there is now many to manually "push" the system into adding one later. I had updated the ebay listings with the corrections. How do I ask tech support to updated the gallery?
Hi folks, Here's a whole mess of instructions for just about anything you want to do...Take it from me, it's ALOT easier than it looks! Good Luck~~ (Use the first set of instructions for your gallery pic) When you get the image URL, you'll have to revise through Ebay for an active auction...
Instructions to replace an image in an active listing:
1) Log in to Auctiva and click the "Images" tab. 2) Check the box next to the image you'd like to replace in your active listing and click the "Replace" button. 3) Select or upload an image to replace the checked image. This new image will assume the same URL as the one it replaced and be visible in your listing.
You can change the images, or anything else within the Auctiva template, of an active listing by revising it via the following process:
1) Locate your listing in your Saved Listings folder, make any necessary changes, and save. 2)Check the box next to your updated listing in your Saved Listings folder and click the “Get html” button. 3) Copy the html in the popup box. 4) Locate the item on eBay and click the "Revise Item" button. 5) Click "Edit Description" then click the "Enter your own html" tab. 6) Paste the copied html in place of what's there and save your changes.
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