My thumbnails and variations appear on my Auctiva page, but not in eBay. Any suggestions about what I need to change?
Original Post
Replies sorted oldest to newest
file a support request. there are other issues pending right now with the thumbnails and this may be a new one.
on the other hand if its something you're doing, support is very adept at figuring it out.
on the other hand if its something you're doing, support is very adept at figuring it out.
Hi Alice in Wonderland,
I looked at two of your saved listings that had the multi-variation option, and it appears that there are no images selected for each attribute.
I see images that are selected in the "Auctiva Image Selection" (which are the ones that appear down in your actual item description.) The section above that that says "Image Selection for Variations" needs to have images selected too (those are the ones that will appear as thumbnails in the upper left hand corner.)
When you are previewing your listing, you will not be able to see those thumbnails, but they will appear in the listings once it is posted to eBay.
Let us know if that doesn't solve your problem by filing a support request. Thanks!
I looked at two of your saved listings that had the multi-variation option, and it appears that there are no images selected for each attribute.
I see images that are selected in the "Auctiva Image Selection" (which are the ones that appear down in your actual item description.) The section above that that says "Image Selection for Variations" needs to have images selected too (those are the ones that will appear as thumbnails in the upper left hand corner.)
When you are previewing your listing, you will not be able to see those thumbnails, but they will appear in the listings once it is posted to eBay.
Let us know if that doesn't solve your problem by filing a support request. Thanks!