Time for Support Response

deeredrMember

Just curious, have never filed a support ticket before so wondering how long is a typical response time?
Here I sit with auctions closing, customers can't pay via Paypal and still no response since yesterday.
Frustrating
Thanks everyone
Greg

3/4/082:10 PM

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Original Post

choochooguyMember

Use to be within 24 hours or less but does seem to take longer these days.

In your situation I would add a further message to it

3/5/0811:33 AM

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<ul id="{%=id%}ButtonGroup" class="button-group h-popup-buttons even-button-group even-1">
    <li id="{%=id%}Okay_buttonContainer"><a id="{%=id%}Okay" href="javascript:void(0);" class="button success no-margin-bottom h-alert-modal-ok-button" role="button">OK</a><script type="text/javascript">
        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

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