Time out, logged back in and description gone?

wotjamMember

Hi all,
This is my first time posting here and first time using Auctiva.
Now, I spent ages writing a description. When I clicked save it told me my session has timed out and had to log back in. When I did this my listing wasn't saved and now I can't find it anywhere.
I assume this means it did not save it when I logged back in, if so why not????
I spent ages doing it and am not happy it's all gone.
If anyone can tell me if this is indeed the case that would be great.
If it is then I will no longer be using Auctiva!
Thanks in advance for any help/advice.

11/1/076:40 AM

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member8880Member

This HAD been a big problem in the past...had to hit 'save' every 5 minutes or the darn thing would be gone. BUT it has been adressed, I don't know about others but I pretty much stay logged in forever now...I guess if you were working for a VERY long time, it may have timed out. Don't really know what else to say, this hasn't happened to me since they fixed it

The only time I'll find myself logged out is if I go to the address bar & go to Ebay or soewhere for a minute. Then I do have to log back in.

11/1/077:30 AM

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member8880Member

Oh, one more little trick I found that sometimes works (when the page is asking me to sign in) is to double click on the Auctiva logo at the top right of the page.

11/1/077:35 AM

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wotjamMember

Hmmmmm.
Can you click to say to keep you logged in till you sign out like ebay does? If so I will try that maybe. Must have been logged in for about an hour ish. Doesn't seem that long to me.
Thanks for your reply.

11/1/077:41 AM

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member8880Member

No, an hour isn't that long. I don't even remember if they have that little box any more to check that's supposed to keep you signed in.

And I meant Auctiva logo on the top LEFT - sometimes double clicking on that will refresh the page, you'll still be signed in.
Good luck!

11/1/077:47 AM

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wotjamMember

Great. Thank you very much. I will try your suggestions.
Cheers, Wotjam.

11/1/077:49 AM

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philannaMember

Sorry you lost all your descriptions. I feel your pain. That is why I type all my stuff in a Word processor program. I use Ms Word Office, copy and then paste here. At least I know it will be saved. If I forget to save and try to close the program, it will always ask if I want to save. I really like the AutoCorrect spelling feature too.

11/2/0711:30 AM

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shadeauxMember

Hi. I only stay logged in for about an hour. Hitting the back button a bunch of times mostly retrieves what I lost, except once. I've gotten better about saving since that one.

I like that it spell checks here in Auctiva. May have to do that extra step like you, Phyllis. It'd probably save a lot of scares thinking I've lost it all.

I'm sorry you lost your listings and feel your pain!

11/3/075:10 PM

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tazfrompaMember

Hi Wotjam when you sign in on Auctiva there is a little radio button below where you sign in that you can click and it will keep you signed in until you sign out.
Steve

11/3/075:15 PM

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