Token

Hi, just stsrting with Auctiva but am unable to get token so cannot start listing, any ideas please anyone

Thanks

4/5/101:22 PM

Original Post

billy3, the most common reason we see for folks having trouble getting a token is them having another, older Auctiva account that has already been issued a token by the same eBay account they are attempting to get a token for when they hit the problem.

This can happen when someone signs up for Auctiva sometime in the last 18 months, get a token for their eBay account, and then..for one reason or another...stop using their Auctiva account. Sometime later, they have forgotten about the Auctiva account they had, and sign up again, and ask for a another token for their eBay account.

I'm not saying sure this is what is happening in your case, but we do see this scenario a lot when people have problems getting a token.

I would recommend you file a support case and have the Auctiva support folks help you resolve this.

4/6/101:30 PM

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