Hi Seattle West,
Since you are unable to generate a token for your Auctiva account, I suspect your eBay account must already be associated with an existing Auctiva account. If you contact our customer support team and provide us with your eBay username, we'll be able to locate your existing Auctiva account and provide you with a solution to this problem.
You can reach our customer support team by completing the web form on the following page of our site:
http://www.auctiva.com/help/requesthelp.aspx-Mike