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Hi peace2007,

If the item you are referring to has not received any bids and has at least 12 hours of duration left, you should be able to revise the item to add Auctiva's templates and other design features to the listing. If the listing was not originally created through Auctiva, in order to accomplish this, you would need to revise the listing via the following process:

1) Recreate the listing in Auctiva and click "Save". Since you will only be revising the item description, it is only necessary to fill out the “Item Details” section of the lister page.
2) Once you have finished, click the "Save" button.
3) Return to your Saved Listings page and click the <HTML> icon next to the listing.
4) Highlight and copy the HTML that appears in the pop-up window.
5) Scroll down about 1/3 the page to the “Description” section and click the "HTML" tab on the editor.
6) Delete the html that is already there, paste the copied html in its place, and save your changes.

On the other hand, if the listing you are revising WAS originally posted through Auctiva, instead of the first two steps, you would just need to add the template to the saved listing the item was posted from, save those changes, and then start with step 3 in the instructions above.

If you have any additional questions or concerns regarding your Auctiva account, please feel free to contact our customer support team by completing the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

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