Repeated error messages and timing out.  Another Sunday.  An error has occurred during the processing of your request. Please try again or file a support case if this problem continues.

itsjustme or is it?

Original Post

I am having problems too, I was working on a listing, walked away for a little while, came back to finish and lost everything, now I also cannot access anything except for the forums.

Hi all! John from Auctiva here. We are aware of a technical issue that is impacting some users. Our team is all hands-on-deck trying to resolve it and should be taken care of soon. We're so sorry for the inconvenience. I'll respond here as soon as everything is resolved.

Hi everyone. We're so sorry this has impacted some of you greatly. We're almost to the finish line in terms of fixing it. Thanks and sorry again!

Hi all! We seem to be be back. We're doing some additional testing and adding extra support, but everything should be working as usual now. Please let us know if you come across any more problems. 

Sorry about the issue today!

Thanks for the fast & effective response! Barely had time to notice there was a problem. Back to listing!

Auctiva John 2 : Thank you for the constant updating during this snafu; knowing folks are on top of things is very important, especially on a heavy listing day.

For 2 days I have been unable to connect to your website.
Could you check?
Is your website down?
Best Regards
in France

Hello Bellefroid -

We have not been encountering any difficulty with the site and it has been operating as normal.  I recommend that you try clearing your browser cache prior to attempting to return to the site and if you continue to encounter difficulty, but can reach the site, please feel free to file a support case letting us know the details of what you are encountering and our support team will be happy to look into it for you.


 - Craig

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