Unable to upload images

Hi, I think your need to file a support request, if it is an account probelm Auctiva support can fix it.

Thanks, ChooChooGuy. I did that as well. Hopefully they could get back to me soon.
Thanks,
Giovanna145

HI G. I think we maybe having the same problem.The most recent pic,s I have taken are not uploading the reason given is THE PAGE CAN NOT BE DISPLAYED, thats all it say,s.I,m using same camera JPEG format and I have been trying for a long time. I filed a surport and they said to try HI,When I try to upload my photos it doesn,t the reason given,THE PAGE CAN NOT BE DISPLAYED,but yet some photos do.With the problem photo,s they are the most reason ones I,ve taken,the older photo,s I have no problem uploading them.All with same camera.TRY THIS HOPE IT WORKS FOR YOU IT DIDN,T FOR ME.TONY

Operating System: Windows XP Media Center
Browser: Internet Explorer 7.0


New Comment:

Hello,

This seems to be a browser issue at your end. I would request you to clear your Cache, Temporary Internet Files and Cookies.

Please complete the following steps:

1. Close all applications and Reboot your computer.
2. Open Internet Explorer
3. Click on Tools at the top, then on Internet Options
4. Click on the General Tab
5. Under Temporary Internet Files Heading - Click on "Delete Files"
6. Click on Security Tab - Click "Default Level"
7. Click on the Privacy Tab - Click "Default" - Click "Sites" Button - Type auctiva.com in the box and then click "Allow"
8. On Privacy Tab under Pop-Up Blocker - Click "Settings" - type auctiva.com - click "Add"
9. Click on Advanced Tab - Click "Restore Defaults"
10. Click "Apply" at the bottom - Click "Ok"

Please disable any pop-up blockers, or tool bars that contain pop-up blockers. If you are using the eBay tool bar, please un-install or disable that as well. If you are using a firewall, temporarily disable that as well. Uninstall your browser plugins, internet security products.

In case you have any further queries then please revert back to us.

Thank you,
Auctiva Support

Hi tonyferr, in what stage of the process do you receive the message "THE PAGE CAN NOT BE DISPLAYED".

This as support suggests is a browser 'related' problem and can occur when communication between your browser and a web server fails. It refers to the page on that server you want to access not being available.

This can occur through many reasons including cookie blocking, a slow connection causing a time out, corruption of requested page address and simply that the server you are trying to access is down or too busy.

I just signed up with Auctiva and I'm really disappointed that I cannot upload images. What's up?

Wooo Hooo! I got it!! I was also using Firefox and the Java loader. You too? Try the plain Jane HTML loader. Success is sweet!

HI CHOO CHOO,I just loaded these one right after another.The first an older photo took about 7sec,s, the other a newer pic.took just over 2 min,s.at the beging of the remark in STATUS IMAGE FILE, IS A OUTLINED BOX WITH THE RIGHT HAND CORNER BENT OVER,THEN IS THE PAGE CANNOT BE DISPLAYED.Is that box a Internet Explore icon? I have done all of what they have suggested plus with no change.I thank you for any help. TONY

HI CHOO CHOO,I just loaded these one right after another.The first an older photo took about 7sec,s, the other a newer pic.took just over 2 min,s.at the beging of the remark in STATUS IMAGE FILE, IS A OUTLINED BOX WITH THE RIGHT HAND CORNER BENT OVER,THEN IS THE PAGE CANNOT BE DISPLAYED.Is that box a Internet Explore icon? I have done most of what they have suggested with no change.
I THANK YOU FOR YOUR HELP TONY

Hi tonyferr what are the file sizes, your OS version, browser version and which image uploading tool are you using ?

Problem uploading here today, too. Using Firefox 2.0.0.5 with Java uploader. Works in Internet Explorer ActiveX. Always has worked in the past. Goes through the motions then reverts back to the screen where you pink the Uploader (no confirmation message).

HI CHOO CHOO,I,m not sure what you want I hope this helps.Im on AOL INT EXPL. 6.0 using the basic HTML uploader image JPG size 354 KB. I hope this is what you need.These photo,s that I can,t load are flower,s that I grew and had intention,s on selling. THANKS TONY

Hi, Tony there are so many hardware and software configurations by including that information in a help request means an appropriate person can quickly help you rather than ask for the details and get back to you another day.

Error messages and the like vary in lack of information between applications and operating systems. I presume are using Windows XP ?

Anyway, file size and format no problem so if you are using XP why not use Auctiva's copy and paste uploader for use with IE ?

HI,I will give it a try but like I said before my older photo,s in the same place as the new load with no probleem.latter TONY

HI,CHOO CHOO,I tried it and to my surprise it worked,but I,m still having a problem.I tried uploading from the whole folder it said folder to large.I then picked 5 different ones the only one that loaded was the first one on top this I didn,t pick.I then tried to load one again the top one loaded again. Can you please tell me how I can load more then one and also using the folder if I can?
I appreciate all the help you can give me. I THANK YOU TONY

HI CHOO CHOO I,m back I just remembered about the tutorials at 71 my memory is getting worst.I went there hoping to get the information I need.But as soon as it came on I knew it wouldn,t help me.Not only it is to fast for me I woun,t be able to remember what he said. So I hope you can help me I will greatly apreciate it. THANKS TONY

Hi Tony, a few questions

1) How many items were in the folder on your PC.

I usually keep only 20 listings worth of images at a time in one folder both on my PC and at Auctiva otherwise it all gets rather messy and disorganised.

2) How are you selecting multiple files ?

3) How are you 'pasting' them into the multiple image uploader for IE. ?